- Report: #173293
Complaint Review: CIRCUIT CITY - City Of Industry California
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Author Confirmed
Why?
CIRCUIT CITY
1600 South Azusa Avenue City Of Industry, 91748 California, U.S.A.
Phone:
626-965-6466
Web:
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CIRCUIT CITY RIPOFF, LIARS, LOSERS WHO WON'T DO S**T CITY OF INDUSTRY California
ON 1/11/06, I WENT TO THE CIRCUIT CITY AT CITY OF INDUSTRY TO PURCAHSE A BRAND NEW SONY VAIO FS742/W LAPTOP. THEY TOOK THE BOX OUT FROM THE GLASS DRAWERS AND THE SONY SEAL WAS BROKEN, AND WHEN ASKED THEY SAID ALL SONY SEAL COMES BROKEN DURING SHIPPING. BOUGHT THE LAPTOP FOR MY COUSIN AND HE CHANGED HIS MIND SO I WANT TO RETURN THE CPU. I CALLED THEM ASKING ABOUT THEIR RETURN POLICY AND IT'S 14 DAYS WITH 15% RESTOCKING FEE IF OPENED BUT I BOUGHT THE ITEM WITH A BROKEN SEAL THATS HOW THEY COME IN RIGHT? I ASKED NUMBEROUS TIMES BEFORE I BOUGHT THE LAPTOP. NOW THEY ARE SAYING IF I RETURN THE CPU I WOULD HAVE TO PAY THE 15% RESTOCKING FEE. THEY ARE F**KING A**ES AND D**KS AND WON'T LET YOU RETURN ANYTHING. VERY SHADY BUSINESS AND NO WONDER SO MUCH COMPLAINTS ON THIS F**KIN RAT HOLE.
Sophia
ALHAMBRA, California
U.S.A.
Sophia
ALHAMBRA, California
U.S.A.
2 Updates & Rebuttals
Rob
Allen Park,Michigan,
U.S.A.
broken seal? odd.
#2UPDATE Employee
Thu, January 26, 2006
I have seen gaping holes in item boxes but never shipped with the seal broken. If that was the case I would have sent it back defective. I would be very surprised if the sales person told you that. Unfortunately regardless of how a box got opened, all the CSA sees when you return it is that it is open. In a situation like this a couple options -should- have happened. Either the sales associate should have commented the status of the box on the ticket (ie 'NEW ITEM BUT BOX OPEN'), or the item should have been sold as OPEN BOX. At this point you are out of your 14-day return period (11+14=25th), otherwise I would suggest you return the store you purchased it, find the manager of the technology dept, or the general manager, explain to them the situation- the sales ticket identifies the sales person. The manager will talk to the sales person and see what was actually said. If he lied to you, he would receive a write-up and they should bend over backwards to make you happy. When trying to resolve the issue instore, its important to remember a couple things- 1. People try to rip the store off all the time. 2. The CSA (handles the return) is just doing her job- ask for a manager in special situations. 3. When interacting with store personnel, remain calm and speak logically. You are as important as every other customer, including the ones not yelling, cursing and threatening. :)
Denny
Honolulu,Hawaii,
U.S.A.
Should have told the clerk to mark it as "Open Box"
#3Consumer Comment
Thu, January 26, 2006
And no, they do not come with the SEAL always broken. That is a line of bull. I would suggest that you speak to a manager, and if they can't help, take it up the ladder until you are rectified. Otherwise, if you see a 'seal' that is broken on any box, make sure you tell the clerk to mark it as open box, since there is no return/restock fee on open box items; per their policy.
