- Report: #239743
Complaint Review: Circuit City - Durham North Carolina
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Circuit City
3400 Westgate Drive Durham, 27707 North Carolina, U.S.A.
Phone:
919-493-3481
Web:
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Circuit City They sold me an opened projector in a resealed box. ripoff Durham North Carolina
*Consumer Comment: Too bad we really do have to keep an eye out for thses things
*Consumer Comment: Too bad we really do have to keep an eye out for thses things
*Consumer Comment: Too bad we really do have to keep an eye out for thses things
*Consumer Comment: Too bad we really do have to keep an eye out for thses things
On Saturday night, March 17th 2007, I bought an InFocus IN26 as a new item from the CircuitCity store on the WestGate in Durham, which is the only store that has the item in stock.
However I decided not to open it until I got a game set the other day.
After that, I decided that I do not need the projector any more.
When I tried to return it to the CircuitCity in the Beaver Creek Commons on the Sunday, they ringed the ticket and then told me that,
the box was opened, and they have to change for a restocking fee.
I thought it was a joke and they just tried to get the restocking fee.
And the manager there opened the box and showed me that
the manufacture seal was broken.
Well, what will you think when you are in that situation?
It was the Durham store who sold me an opened box item as new!
So, I wanted to get back my box to deal with the Durham store.
However, the manager there won't let me do it, and keeping on charge me the restocking fee, stating that, the only way to get it back is to buy it back again.
Because there may be an evidence in the box to show that I have never touched the content in the box.
After arguing with them in vain, I asked them to keep the item in the store for the other day so that I can talk to the store director.
On the Monday afternoon when I called the director,
she said that, the item is gone, and I have no way to get the item and the restocking fee back.
Immediately, I looked for help from the Corp. However, the associate and the claimed top person on the phone line checked back to the store managers and told me that they assumed that I have opened the box.
The person talked about the same thing that the people who stands on the Circuit side would say, such as, they won't sell an opened box item in a box, etc.
I did not take other reports seriously until this kind of thing happened on me. Should we just protect us by checking carefully on their near unnoticiable reseal? Or, we may just be off from the stores.
I send a message to a local TV ripoff complain place. Hope they can alert people of this kind of issues.
Gefei
Cary, North Carolina
U.S.A.
However I decided not to open it until I got a game set the other day.
After that, I decided that I do not need the projector any more.
When I tried to return it to the CircuitCity in the Beaver Creek Commons on the Sunday, they ringed the ticket and then told me that,
the box was opened, and they have to change for a restocking fee.
I thought it was a joke and they just tried to get the restocking fee.
And the manager there opened the box and showed me that
the manufacture seal was broken.
Well, what will you think when you are in that situation?
It was the Durham store who sold me an opened box item as new!
So, I wanted to get back my box to deal with the Durham store.
However, the manager there won't let me do it, and keeping on charge me the restocking fee, stating that, the only way to get it back is to buy it back again.
Because there may be an evidence in the box to show that I have never touched the content in the box.
After arguing with them in vain, I asked them to keep the item in the store for the other day so that I can talk to the store director.
On the Monday afternoon when I called the director,
she said that, the item is gone, and I have no way to get the item and the restocking fee back.
Immediately, I looked for help from the Corp. However, the associate and the claimed top person on the phone line checked back to the store managers and told me that they assumed that I have opened the box.
The person talked about the same thing that the people who stands on the Circuit side would say, such as, they won't sell an opened box item in a box, etc.
I did not take other reports seriously until this kind of thing happened on me. Should we just protect us by checking carefully on their near unnoticiable reseal? Or, we may just be off from the stores.
I send a message to a local TV ripoff complain place. Hope they can alert people of this kind of issues.
Gefei
Cary, North Carolina
U.S.A.
4 Updates & Rebuttals
Greg
Enola,Pennsylvania,
U.S.A.
Too bad we really do have to keep an eye out for thses things
#2Consumer Comment
Tue, April 03, 2007
Unfortunately, as consumers, we have to assume that the retailers are trying to screw us any time we deal with them. Of course, now it is your word against theirs, and they will rarely give in and admit to the mistake. The only way this could have been prevented would have been to inspect the packaging at the point where the salesperson handed it to you, with them looking on. I am NOT saying that you did this...just pointing out what I have seen before. Unfortunately, some con artists will do things like that...buy something, open the package, switch out the merchandise inside, reseal the box, then return it. The Customer (dis)Service people failed when they returned it from the original purchaser (if in fact this is what occurred). I have also seen the store open an item up, look at something (or even photocopy a users manual), and then re-seal the box. If that were the case, they should have pointed it out to you, and noted your receipt. Dispute it with your credit card company, if that's how you paid. Good luck getting your restock fee back.
Greg
Enola,Pennsylvania,
U.S.A.
Too bad we really do have to keep an eye out for thses things
#3Consumer Comment
Tue, April 03, 2007
Unfortunately, as consumers, we have to assume that the retailers are trying to screw us any time we deal with them. Of course, now it is your word against theirs, and they will rarely give in and admit to the mistake. The only way this could have been prevented would have been to inspect the packaging at the point where the salesperson handed it to you, with them looking on. I am NOT saying that you did this...just pointing out what I have seen before. Unfortunately, some con artists will do things like that...buy something, open the package, switch out the merchandise inside, reseal the box, then return it. The Customer (dis)Service people failed when they returned it from the original purchaser (if in fact this is what occurred). I have also seen the store open an item up, look at something (or even photocopy a users manual), and then re-seal the box. If that were the case, they should have pointed it out to you, and noted your receipt. Dispute it with your credit card company, if that's how you paid. Good luck getting your restock fee back.
Greg
Enola,Pennsylvania,
U.S.A.
Too bad we really do have to keep an eye out for thses things
#4Consumer Comment
Tue, April 03, 2007
Unfortunately, as consumers, we have to assume that the retailers are trying to screw us any time we deal with them. Of course, now it is your word against theirs, and they will rarely give in and admit to the mistake. The only way this could have been prevented would have been to inspect the packaging at the point where the salesperson handed it to you, with them looking on. I am NOT saying that you did this...just pointing out what I have seen before. Unfortunately, some con artists will do things like that...buy something, open the package, switch out the merchandise inside, reseal the box, then return it. The Customer (dis)Service people failed when they returned it from the original purchaser (if in fact this is what occurred). I have also seen the store open an item up, look at something (or even photocopy a users manual), and then re-seal the box. If that were the case, they should have pointed it out to you, and noted your receipt. Dispute it with your credit card company, if that's how you paid. Good luck getting your restock fee back.
Greg
Enola,Pennsylvania,
U.S.A.
Too bad we really do have to keep an eye out for thses things
#5Consumer Comment
Tue, April 03, 2007
Unfortunately, as consumers, we have to assume that the retailers are trying to screw us any time we deal with them. Of course, now it is your word against theirs, and they will rarely give in and admit to the mistake. The only way this could have been prevented would have been to inspect the packaging at the point where the salesperson handed it to you, with them looking on. I am NOT saying that you did this...just pointing out what I have seen before. Unfortunately, some con artists will do things like that...buy something, open the package, switch out the merchandise inside, reseal the box, then return it. The Customer (dis)Service people failed when they returned it from the original purchaser (if in fact this is what occurred). I have also seen the store open an item up, look at something (or even photocopy a users manual), and then re-seal the box. If that were the case, they should have pointed it out to you, and noted your receipt. Dispute it with your credit card company, if that's how you paid. Good luck getting your restock fee back.
