Complaint Review: CIRCUIT CITY - HOLBROOK New York

You mentioned "rebates" as another excuse!! The original poster NEVER mentioned anything about rebates, routers, mice, etc!! What the heck are you talking about!? Me grasping at straws? At least I'm keeping it on subject and relevant to the original post. Dodge away little troll.

You mentioned "rebates" as another excuse!! The original poster NEVER mentioned anything about rebates, routers, mice, etc!! What the heck are you talking about!? Me grasping at straws? At least I'm keeping it on subject and relevant to the original post. Dodge away little troll.

"Where are you getting this "rebates" thing Omesshio?" Gee, I dunno. Could it be because I WORK AT CIRCUIT CITY and I know how our sales work. Oh and for your little restocking fee comment; understand what I said. Jesus there is a difference between a papwerok exchange for a sale and a return of a product. Now who's grasping at straws...

"Where are you getting this "rebates" thing Omesshio?" Gee, I dunno. Could it be because I WORK AT CIRCUIT CITY and I know how our sales work. Oh and for your little restocking fee comment; understand what I said. Jesus there is a difference between a papwerok exchange for a sale and a return of a product. Now who's grasping at straws...

"Where are you getting this "rebates" thing Omesshio?" Gee, I dunno. Could it be because I WORK AT CIRCUIT CITY and I know how our sales work. Oh and for your little restocking fee comment; understand what I said. Jesus there is a difference between a papwerok exchange for a sale and a return of a product. Now who's grasping at straws...

"Where are you getting this "rebates" thing Omesshio?" Gee, I dunno. Could it be because I WORK AT CIRCUIT CITY and I know how our sales work. Oh and for your little restocking fee comment; understand what I said. Jesus there is a difference between a papwerok exchange for a sale and a return of a product. Now who's grasping at straws...

Where are you getting this "rebates" thing Omesshio? The poster mentioned nothing about rebates, mice, routers etc. Your just grasping at straws again. Making up excuses for situations that the original post never even touched on or mentioned. Now I stated the "facts" of the case as the poster originally put up. We will have to SEE where it goes from here, or if the original poster even responds. I made them very simple, and complete. Your just trying to put up a smoke screen for "possible" reasons that Circuit City went back on their price match promise. Until the original poster makes a claim about these extra little things you mention, then those issues dont exist. One must take the post as it is worded and as it stands. About your "no restocking fee", well, lets see! There are numerous other threads of similar situations where people have tried to return non-functional, or un-opened products and gotten nailed to the wall with a restocking fee. Mysteriously you duck and cover when these posts are made. Or you just ignore that point in the post, or just flat out call the poster a liar about it. As it stands, its still simple..... Customer didnt get a price match guarantee.(Period!) Customer plans to return said product out of anger for not getting a price match guarantee.(Period!) Nothing else was mentioned. No routers, no rebates, no mice......nada! Take your straws elsewhere.

I would venture that since the OP bought what we call a "package" there were rebates involved with the mouse, extc. When we do a price match we do whats called a "paperwork return". We accept a return of a product (NO RESTOCKING FEES!, sorry had to point that out =D) and sell it with the new sale. If last week that mouse and bag had a "package" sale this week those rebates wouldnt print. I'm guessing the laptop was cheaper but the printer, bag, and wireless router we had free for a few weeks werent on sale anymore. If you can find a way to make expired rebates print I would love to hear it. There are a ton of sales I would love to "double dip". Ok read that again a few times and maybe just maybe you will get over your own pointless hate and get the message. The laptop was cheaper, thats cool to price match and I bet the store did that. The problem is to get the rebates you need to buy a laptop during the SALE. If the sale for the free bag and mouse was over there is no possible way to get the rebates. Thats not just Circuit City, Targus and Kensington create the rebates as well. Now if it was possible to create a universe where two time periods can co-exist he would be able to get the reabates. Now I'm just guessing here since the OP figured its not worth the time to actually follow up on his complaint. Its seriously making me think that I am right.

Omessiho, I even quoted you. So, yes, I did read the post. Used your own words. And then commented on it. Care to explain how telling a consumer about a 30-day price match issue then not honoring it is doing him a "favor"? I guess Ill add this one up to your usual M.O...... Bash bash bash....then ask the person to thank you for your "help". Facts of the case..... 1. Consumer buys product in good faith with an explaination of a price-match guarantee. 2. Consumer finds a price lower within the time limit. 3. Consumer does not get price-match guarantee honored. 4. Consumer now plans to return (unopened) product due to dishonest practice of retail establishment. 5. Waiting to find out what flaming hoops (if any) consumer will have to go through to get refund. Sounds pretty cut and dry to me! What part didnt you read?

Lets try this again. Do you even read what I type Ben? I believe I explained the whole situation right above your statement. Quit making a fool of yourself and pay attention.

Nice quote Omessiho.... "First off the employee was doing the customer a favor by mentioning the 30-day price match policy." Hehe....are you talking about the "30-day price match policy" that the customer DIDNT GET? What was the favor the employee was doing again? This is just classic. Now a Circuit City employee wants to be patted on the back for not doing anything.

First off the employee was doing the customer a favor by mentioning the 30-day price match policy. Secondly if had to state the fine print every time I talked to a customer I would have 3 customers a day. Are we so litigous that I have to point out that you should pour a soda in an open computer or something equally insane?! I would venture that since the OP bought what we call a "package" there were rebates involved with the mouse, extc. When we do a price match we do whats called a "paperwork return". We accept a return of a product (NO RESTOCKING FEES!, sorry had to point that out =D) and sell it with the new sale. If last week that mouse and bag had a "package" sale this week those rebates wouldnt print. I'm guessing the laptop was cheaper but the printer, bag, and wireless router we had free for a few weeks werent on sale anymore. If you can find a way to make expired rebates print I would love to hear it. There are a ton of sales I would love to "double dip".

You provided the legal theory. I simply provided the proff that it does not work. "The court must first believe it was reasonable and prudent-that situation would not be reasonable or prudent." That's right. And, in no Court in this country, will you find a Judge who will accept what an employee(who has NO AUTHORITY to make decisions)says, as enforceable. That would not be reasonable, nor prudent to do otherwise. "An employee represents the company. If the company doesn't like what the employee is doing-fire them!" That's also correct. I guess you believe in firing everyone for anything they do. I do not, and neither do very many employers. In a case such as this, simply counseling the offending employee so he/she doesn't make the same mistake again, usualy suffices. That is reasonable and prudent.

First off your scenario is a ridiculous what if...Essentially depending on the laws in your state if could be. The court must first believe it was reasonable and prudent-that situation would not be reasonable or prudent. An employee represents the company. If the company doesn't like what the employee is doing-fire them!

"When an employee verbally tells a customer something they have developed what is called an expressed warranty. In most states if the "verbal" contract is under $1,000 to $5,000 (depending on the state) the contract is enforceable." So if I have a buddy at CC, and he says in front of witnesses, "If you buy this $99 TV, you will get this 50" Plasma TV FREE", a court somewhere is going to make CC give me a $4000 television set because someone with NO AUTHORITY said so? I think, no, I KNOW they won't. "If your company can't honor their agreements with customers, they don't deserve to have them." The Company didn't make the agreement. The employee with NO AUTHORITY did. The agreements the Company has are called "Policies", and are in writing. Only these "Policies" are enforceable in Court. "This is why you should assure everything is in writing." Exactly. And the Policies of all retail stores are in writing. In the case of CC, they are posted visibly and clearly in every store, at every register, and all throughout the store.

Once again here we go.....so lets just get into it......your quote Omessiho.... "You dont need to pay a restocking fee if an item is defective! How many times does that need to be pointed out." Well gee wiz! How many times have you stated that? Quite a few!!! But...it isnt always true!! Why are there so many posts about people not getting the full refund on non-opened and defective products? Why do you ignore those? Id like to see you post on those and say that line. You would be basically calling them liars. Oh wait! You do post on some of those and basically call them liars!!! Sorry me bad. You just couldnt wait to find out the answer from the original poster could you? We shall see. If they do. Great!!! If not...I wouldnt be surprised. Thats all I said. Nothing more. And that assumption is based on past threads, and past experiences (with YOU sometimes Omessihio!!). Deal with it. ll the other posts cant be all wrong. Unless your Omesshio where all Circuit City customers are idiots and liars. Be patient and lets see there "champ", and if they do get a full refund....easily....with no hassles....GOOD DEAL. More power to them and Circuit City. Just keep in mind tho that this poster was still wronged with your little "price guarantee".

OMeSSiaHo, When an employee verbally tells a customer something they have developed what is called an expressed warranty. In most states if the "verbal" contract is under $1,000 to $5,000 (depending on the state) the contract is enforceable. If your company can't honor their agreements with customers, they don't deserve to have them. This is why you should assure everything is in writing.

You dont need to pay a restocking fee if an item is defective! How many times does that need to be pointed out. Anyway, why would they do the sale thing. If its an item from another store that has rebates, a web site that has the item on sale, or a sale offered by the manf. we cant price match it. If it was one of those three things I'm sorry but it aint happening.

It would be interesting to see if they give you a full refund for a product that hasnt been opened. From the looks of other posts about Circuit City, you stand a good chance of getting suckered into paying a 15% restocking fee. Im sure that will be a serious chunk of change on a laptop. But we shall see. Please give us an update on what happens.