Greg
Enola,#2Consumer Comment
Mon, February 03, 2003
So many things can go wrong with computers, a lot of which is software. As for the service, you have 2 options (if you have the warranty): 1. Take it to the store and send it out, usually 2 weeks (from my experience). 2. Call the warranty provider (some division of GE), where they try and walk you through things over the phone, and if they can't fix, they'll send someone out to your home. Option 2 does take the most time, as sitting there on hold can be quite lengthy, but every problem I have ever had has been fixed to my satisfaction. This includes replacing 4 19" monitors that went bad. I am not sure what 'long distance' number you are calling, as their CSP one is toll free. Are you sure you are calling the correct warranty provider? Talk to a manager, find out exactly who to call, and I am sure the problem will get fixed. Just be patient, and follow through with their instructions.