- Report: #136141
Complaint Review: Circuit City - Richmond Virginia
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Circuit City
CircuitCity.com Richmond, Virginia, U.S.A.
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Circuit City Rebate Ripoff Credit Card Took My Money and Then Failed to Honor Their Rebate Richmond Virginia
I purchased an $299 Apple I-POD on Jan. 11 under a special rebate promotion, the original form is currently still at their web-site at the address:
circuitcity.com/ccd/genericContent.do?oid=115813&WT.mc_n=51538&WT.mc_t=U&carriage=
befree&sourceid=qIZmQj8hxjoYAlrDJX7P&com.
broadvision.session.new=Yes&affiliateid=
39502629&BV_UseBVCookie=No
The exact wording of their form (see actual form through the above link) lists the following as a disclaimer to exclude items from this rebate:
...(*After mail-in rebate. Offer excludes Akai, ESA, Sony XBR, Bose, Alpine, Oakley, Velodyne, HP MP3 Players, Hitachi camcorders, outlet models and Circuit City Gift Card purchases....
Obviously the only MP3 players excluded are listed above as "HP MP3 Players". There is no exclusion of Apple I-POD
Tod, ID 2015 or 2815?, at their rebate center, on Jan 10, even verbally verified for me by telephone before this puchase that Apple I-Pods did qualify for this 20% gift card rebate.
After I sent in all the needed papers, I then received a rejection letter in Feb. 05, from them telling me the Apple I-Pod was not eligible and the rebate would not be sent.
I have called many times to try to resolve this. Most recently I was told by William with their Corporate Headquarter office that I did not qualify for the rebate becasue this the Apple IPOD is actually made by HP. The good folks at 1-800 MYApple, (the Apple Corp), ensured me that this is incorrect and that HP makes no Apple I-POD products.
This case is currently listed under Reference No. IM 120663 at Circuit City. I have called many of their rebate and management staffers to try to get this resolved and they still reject this request. I do not think they have any legal grounds to do so and will be filing a formal complaint with the KS ATTY General's Office if this is not resolved soon.
Some of the staffers at their rebate center cannot even access this Jan. form at their own web-site. And I have also been also told by their rebate staff that this form actualy explicity excludes APPLE, which the version linked to above does not.
I know this company is struggling financially but this is a blatant rip-off.
Paul
Overland Park, Kansas
U.S.A.
circuitcity.com/ccd/genericContent.do?oid=115813&WT.mc_n=51538&WT.mc_t=U&carriage=
befree&sourceid=qIZmQj8hxjoYAlrDJX7P&com.
broadvision.session.new=Yes&affiliateid=
39502629&BV_UseBVCookie=No
The exact wording of their form (see actual form through the above link) lists the following as a disclaimer to exclude items from this rebate:
...(*After mail-in rebate. Offer excludes Akai, ESA, Sony XBR, Bose, Alpine, Oakley, Velodyne, HP MP3 Players, Hitachi camcorders, outlet models and Circuit City Gift Card purchases....
Obviously the only MP3 players excluded are listed above as "HP MP3 Players". There is no exclusion of Apple I-POD
Tod, ID 2015 or 2815?, at their rebate center, on Jan 10, even verbally verified for me by telephone before this puchase that Apple I-Pods did qualify for this 20% gift card rebate.
After I sent in all the needed papers, I then received a rejection letter in Feb. 05, from them telling me the Apple I-Pod was not eligible and the rebate would not be sent.
I have called many times to try to resolve this. Most recently I was told by William with their Corporate Headquarter office that I did not qualify for the rebate becasue this the Apple IPOD is actually made by HP. The good folks at 1-800 MYApple, (the Apple Corp), ensured me that this is incorrect and that HP makes no Apple I-POD products.
This case is currently listed under Reference No. IM 120663 at Circuit City. I have called many of their rebate and management staffers to try to get this resolved and they still reject this request. I do not think they have any legal grounds to do so and will be filing a formal complaint with the KS ATTY General's Office if this is not resolved soon.
Some of the staffers at their rebate center cannot even access this Jan. form at their own web-site. And I have also been also told by their rebate staff that this form actualy explicity excludes APPLE, which the version linked to above does not.
I know this company is struggling financially but this is a blatant rip-off.
Paul
Overland Park, Kansas
U.S.A.
2 Updates & Rebuttals
Paul
Overland Park,Kansas,
U.S.A.
CC has Called and Agreed to Honor
#2Author of original report
Mon, March 28, 2005
Circuit City (Sherman form the Corp Office) left a voice mail recroding on my phone and indicated this would be honored. I am satisified with this outcome.
Heather
Chatham,Ontario,
Canada
Not sure what to say ..Rebate forms aresupposed to disappear from the website after the postmark date for the promotion.
#3Consumer Suggestion
Sun, March 27, 2005
Just going to explain why they cannto access the rebate form anymore. Rebate forms aresupposed to disappear from the website after the postmark date for the promotion. Most of Circuit City post mark dates are 1 to 2 months after purchase. Therefore, it shouldn't be on the website anymore. Have you sent a copy of this add TO the rebate centre? have you spoken to a supervisor that has told you to fax it over? they should have you fax it. Apple is not made by HP. I was not working there while this was offered so I have no knowledge of this particular offer. However, in the past if a consumer has an offer that we are saying is worded differently, we would typically have them fax it in, or at this point, emailing it in would be an option as well. Speak to a supervisor. Ask for thier Supervisor (Lead). then you might get somewhere.
