Cis worldwide
Boston,#2UPDATE Employee
Wed, October 28, 2009
Dear Fan,
I am sorry to hear that you feel you had a bad experience using CIS Nationwide services. We at CIS Nationwide feel very strongly about our product and we stand behind it one hundred percent. This is why we offer a user friendly interface as well as twenty four hour access to our professional and courteous customer support staff.
I have investigated your account and it appears that one of our friendly customer support agents has already reimbursed your Direct Searches Balance with the funds you used to perform searches that resulted in an error. The screen in the photo you posted provides a link to contact customer support in case of an error so that we can quickly and efficiently provide the best service for all of our members!
According to our records our customer support representative adhered to your request under twenty four hours. That is far above the industry standard!
I would like to urge you and any and all CIS Nationwide customers with questions or concerns to please contact our customer support department. They can be reached by clicking on "Help" from within your Members Area or by emailing [email protected].
From all of us at CIS Nationwide wishing you a great day!