- Report: #593711
Complaint Review: Citi - Citibank - Wichita Falls Texas
Reported By:
Kendall -
, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Citi - Citibank
2405 Kell Blvd Wichita Falls, 76308-1021 Texas, United States of America
Phone:
(940) 322-4441
Web:
www.citibank.com
Categories:
Business Rating:
(0)
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Citi - Citibank First American Bank, SSB They cancelled my card after 7 years of good business Wichita Falls, Texas
I've been a customer with this company for 7 years. I've always paid my balances on time and currently have no outstanding balance. Heck, they even just increased my credit line only a couple of months ago. Today, I get this letter in mail telling me that they are cancelling my card because of delinquent account on my credit report.
I called them up to get the details and they claimed that they could not see anything specific on the report itself. I then checked my report at Equifax (the agency they claimed to have gotten the report from) and there is NOTHING delinquent on there at all. So, let me get this straight. They just decide to cut off a PAYING customer for no apparent reason? Despite the fact that my credit report is clean, they still say there is nothing they can do now that the process of cancellation has started. They even had the nerve to tell me I could re-apply. HA! I'll re-apply alright... but with a different company. Not to mention I will be telling EVERYONE about this.
2 Updates & Rebuttals
Philip
Jacksonville,Florida,
United States of America
all they need to do
#2UPDATE Employee
Mon, May 17, 2010
When closing an account because of delinquencies found on your credit report, all that Citibank, or any other bank for that matter need to do is send a letter stating that the account is being closed because of information obtained from your credit report. They do not have to provide the specific creditor. Some people think that the credit card they have belongs to them, it does not, it belongs to the bank and can be closed at any time.
Robert
Buffalo,New York,
USA
Read the Fair Credit Reporting Act.
#3Consumer Comment
Fri, April 16, 2010
You should read the FCRA-you can download it from the FTC at www.ftc.gov
Closing the account against your will is considered ADVERSE ACTION by the FCRA and by law they are required to give you the specific reason for the account being closed when you request the reason in WRITING.
You should send them a certified, return receipt requested letter demanding the specific reason for your credit line being closed.
If they do not comply with the FCRA, the FCRA enables you to sue them for the violation.
Good luck.
