- Report: #305548
Complaint Review: Citi Residential Lending - Carol Stream Illinois
-
Author Confirmed
Why?
Citi Residential Lending
P.o. Box 5926 Carol Stream, 60197 Illinois, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Citi residential lending citi Residential Lending wont take your payments Boston massachusetts
Ameriquest failed to write me and report the new changes about who was collecting my mort. payment. I have had phone call after phone call explaining my payment squedule with Ameriquest, and time after time I get the same question. You have not payed yet, we need to set a payment today. I have two loans, one happend to be on a special payment plan due to someone taking my two pmts and applying it to one loan insted of two. The problem is that I can only make a pmt to the one loan rep. which never returns my call. They were quick to charge me when the rates went up, and now that the rates are going down Im still at 12% adj. rate.
Very unhappy
boston, Massachusetts
U.S.A.
Very unhappy
boston, Massachusetts
U.S.A.
1 Updates & Rebuttals
Brandy
Coweta,Oklahoma,
U.S.A.
Response to Very Unhappy in Boston MA
#2Consumer Comment
Sun, March 16, 2008
You're comments are a bit confusing. You say you're 2 payments were applied to 1 bill but you can only make payments to one rep that never returns your call. First of all, have you considered that the "one" rep may not be employed there anymore? Companies have more then one representative, any of them can work with you to schedule your payments. If you're in default on just about any kind of loan your interest rate can be increased. Your post sounds like you're in default and that's the reason they increased your interest rate. The only way to correct this issue is to bring your account current, then I'm sure the rep you talk to will be happy to tell you how to get your interest rate down. The solution will probably be making "X" number of "on time" payments. However keep in mind they "do not" have an obligation to reduce your interest rate as rates in the market go down OR before you bring your account current. As for taking 2 payments and applying it to one loan I have a few suggestions. 1. First look at your cancelled checks, did you write the loan numbers on the checks indicating what loan the check was to be applied to? If you didn't and mailed them both in one envelope then the individual processing your loan would apply the first check to the initial payment and the rest to principal. There is no way for them to know you wanted the money split up between two accounts nor do they have to do a search and find all your accounts and second guess what you were wanting done with the money. 2. If you did write the account numbers on the checks make copies of them, find the "Correspondence" address on the back of your montly mortgage statement and write a letter to Citi includeing these cancelled checks. They have to correct the internal error and reverse any fees they assesst to your account if they were at fault. Remember, companies are large and errors do happen but they can be fixed.
