MMJackson
Laveen,#2Author of original report
Thu, September 13, 2012
OK Folks,
As it turns out CitiBank wasn't at fault for the missing Federal Student Aids Loans monies. The money was lost at the College level according Rio Salado Community College Cashier's Office. It took some doingm but I was able to get to the District level with this money issue and was pleasantly surprise by the quick response. It was my understanding that IT had been trying to locate the missing files that were being transferred to Citibank...but could not and kept the problem hush hush...mmmmmmmmm missing monies uh? Where did it go? Who has that money? Well the school cut paper checks to all Students that were affected by this mishap. Did the IT department every find the missing MONIES? That we will never know! Thanks Kevin at RIO, you are a Superman!!! Thank you so much for helping to resolve this issue quickly.