- Report: #31011
Complaint Review: citibank - Nationwide
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citibank
www.citicards.com Nationwide, U.S.A.
Phone:
800-950-5114
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citibank ripoff consumer rip-off fraud The Lakes Nevada
Citibank is ripping me off with late fees after 7mo. of trying to get my address changed and not recieving my bill. I have automatic bill pay which is set to pay according to my last seen bill for this co. I have been trying to get my address changed with several failed attemps with customer service.
Finally the collections department called advising me that there is late fees attatched to my payment and that they want more money, which is there fault for not getting my address changed in the last 7mo I have recieved a thank you letter which was sent in august a photocopy of a bill that I didn't recieve in July with late fees on it at which time they were told again to change the address at that time and yet another bill which was forwarded in August that again still has my old address.
since then I just recently recieved a phone call from collections saying they have the right address and that I owe them money for late fees. I told him that I am sending payment based off of last bill recieved and will not send anymore money until they can fix the problem. I was told I have to write a letter explaining that I have been trying to have my address changed with numerous attempts to try to get all late fees taken off because they can not do this over the phone.
In the mean time my min due has increased by $40 from late fees being attatched to my account. I had told citibank that if they do not resolve this issue they will hear from my lawyer.
Laura
oxnard, California
Finally the collections department called advising me that there is late fees attatched to my payment and that they want more money, which is there fault for not getting my address changed in the last 7mo I have recieved a thank you letter which was sent in august a photocopy of a bill that I didn't recieve in July with late fees on it at which time they were told again to change the address at that time and yet another bill which was forwarded in August that again still has my old address.
since then I just recently recieved a phone call from collections saying they have the right address and that I owe them money for late fees. I told him that I am sending payment based off of last bill recieved and will not send anymore money until they can fix the problem. I was told I have to write a letter explaining that I have been trying to have my address changed with numerous attempts to try to get all late fees taken off because they can not do this over the phone.
In the mean time my min due has increased by $40 from late fees being attatched to my account. I had told citibank that if they do not resolve this issue they will hear from my lawyer.
Laura
oxnard, California
1 Updates & Rebuttals
Elvera
Carrollton,Texas,
Banks abuse our need for convenience
#2Consumer Comment
Wed, September 25, 2002
I have had trouble with Citibank myself. Not exactly the same problems but the result is the same, money out of our pockets! I came to realize something about Banks, they all just want to make MORE money all the time. They don't care how! Well, they had to let go of the lovely 22% interest they were charging before the mid80's eventhough they still charge it if they consider you a bad credit risk, so they found other *creative ways* to recoup that. And the other thing I came to realize lately is that the more *convenience* they offer, meaning payment via check over the phone, or via internet, or letting the bank draft it, whatever, this only gives them even more grounds for *distorting the facts* by claiming 'oh we didn't get it on time' and oops here's another over the limit fee!!! I now send every payment over 100 dollars via certified mail/return receipt. Yeah, it costs more and is inconvenient, BUT how convenient is it to track them down later and they deny everything even in the face of proof? Then I call the account status line every day to check if they got it. I even call to see when my next payment is due and make a note of it on my calendar! We have come to count on being billed by the banks and on them being honorable in doing so. That includes them getting our address changes right etc. Well, they have decided, that the more they don't do something, the more they benefit. More Money for them!!! Of course, they would never admit to that! The more we count on them giving us *convenience* the more they will use it to their advantage. That is just how it is playing out in the new millenium. I say, lets show them we can pay attention and we can take control and keep their long fingers out of our pockets.
