The Unknown Driver
Hawthorne,#2UPDATE EX-employee responds
Thu, June 16, 2011
But the way the OP describes it, I went through the same BS. All I can say is I've taken action, and waiting to see the outcome of the internal investigation into my complaints. I'm sure Citi won't do nothing, because they always want to bury HR complaints. So the EEOC will be contacted very soon.
Ashley
Kansas City,#3UPDATE Employee
Tue, July 20, 2010
Let me start out by saying I don't know what kind of manager you have that "screams at you" for not agreeing with them. That is complete BS and if your manager really was "screaming" at you they would have been written up in HR. In fact, you should have reported them to HR.
I will address the rest of your points made now.
1) People who work an 8 hour shift get two 15 min breaks and one 30 min lunch with which they can use the restroom, fill up their water bottle/glass, eat/have a snack, whatever! In addition, you can have up to 12 minutes of extra time off the phone for unexpected restroom breaks per day and still be within the limit for goal. If you need to pee more than that then you've got issues.
2) I have worked at Citi for 3 years and have never been told that I'm "replaceable" or anything like that. If you are working hard enough and have the skills to do yor job then you're not going to be fired. Citi hasn't laid off any collections or customer service reps in the entire time I've worked there. There have been people fired for inappropriate workplace behavior and for not performing to par, but this is only after several months of not meeting goals and not taking the initiative to fix the mistakes they are making.
3) VTO is unpaid, but you make the choice to take it. If you want to stay and be paid then you will at least get a full paycheck at the end of each pay period. There is never any guarantee that you will earn bonus and it is not something anyone should depend upon. There has never been a time when a manager failed me for something that I didn't deserve it. And when you make mistakes you don't earn bonus.
4) It sounds like you worked in customer service, and I agree that you guys really don't do a lot to help clients. That's why we're here in the collections department. We are the ones taking tranfers from you guys every day to actually help people. We are the ones negotiating and working out payment arrangements and crediting fees and lowering interest rates when customer service won't do anything to help the client. So don't say we don't do anything to help because we spend 40 hours a week doing just that.