- Report: #1524469
Complaint Review: City Garage - Lakeland FL
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Author Confirmed
Why?
City Garage
1115 S Combee Rd Lakeland, 33801 FL, United States
Phone:
(863) 683-3000
Web:
citygaragefl.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
City Garage After paying $700 dollars, they incompetently installed a defective used part in our car that had to be replaced. They never told us about the used part before they installed it, but after it was installed they knew it was defective. That part made the car inoperable. We got nothing for our money, but City Garage got $700. Total Ripoff! Lakeland FL
I took my 80-year old mother to City Garage. She paid $700 to get her car repaired, but soon after she paid this amount in full, we found out the car's idling problem had not been fixed. We discovered this after being stranded in the unbearable 90-degree heat for 45 minutes. City Garage had misdiagnosed what caused the car to shut down when idling. For my elderly mother, $700 was a lot of money!
Jacob, the person who advised us on the repair, turned out to know nothing about cars. He worked for the company as a bookkeeper. He pretended to be someone who he was not. That is fraud! We did not know that at the time. He never gave us a written estimate, nor did he disclose in a written statement on the invoice that he had sold us a used alternator, instead of a new one. By not doing so, he broke state laws. We thought we were buying a new one. Lies, deceit, and fraud is what you will get at City Garage!
The alternator that he sold us back in June did not work charging the battery on day one and had to be replaced in September. My mother paid $700 for an alternator that lasted 3 months because it was used. Total Junk! The mechanic told us that City Garage had not connected the battery to the alternator properly and that the connections were filthy. These were clear signs of their incompetence. Hundreds of more dollars were spent to replace the alternator. City Garage misrepresented Jacob as a competent advisor and, according to Manager Logan, they did nothing wrong. City Garage believes that it is okay to have someone with no knowledge of cars advising customers on repairs. That is the sort of deplorable ethics you will get at City Garage, who say they give "Big Time Service." lol Stay away from City Garage. In my opinion, they are untrustworthy and incompetent.
