- Report: #199626
Complaint Review: CLAIMS AMERICA - West Palm Beach Florida
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CLAIMS AMERICA
2345 Okeechobee Blvd, West Palm Beach, 33411 Florida, U.S.A.
Phone:
561-689-9624
Web:
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CLAIMS AMERICA CHOP SHOP they SUB out the work they don't do it!!! ripoff West Palm Beach Florida
On March 31 2006, My brand new Pontiac G-6 was in a car accident and my car was towed to Gardens towing. I wanted to take my vehicle to Pontiac Shumacher. Yet I was told that the car would be about a 2 month wait. So I spoke to my adjuster Eddie Brock who recomended CLAIMS AMERICA. Eddie denies it now of course. I was told if I take my car to this repair shop they would give me a break on my deductable. I said to Eddie if this is on the AIG list okay, let's do it.
He then told Mike in Gardens towing to tow the car to Claims America. So when I go to Claims America I speak with the man who claims to be the owner. Before I signed anything I told him i wanted my car to be totaled out he said that my car was 3 thousand dollars from being totaled out and if the car had 3 more thousand dollars then he would of had the car totaled out.
Yet he tells me the car only substained 8.900 dollars damage and he told me the car is repaired at the dealership. Little did I know that's a lie that they sub out the work meaning they call about 100 body shops up and find out who will do the work the cheapest. So he makes a profit in his pocket also. He didn't tell me his company doesn't do the repairs that they sub it out.
So because my car is a 2006 car they had to order new parts. It took them about a month to get the parts but within that time they discover more damage done to the vehicle which the vehicle damage is 11,480. No work is done to the car yet, my insurance company fails to tell me that they sent out an apraiser for the 3rd time, who finds more sub-frame damage to the vehicle.
So I call Claims America and they tell me that there is more damage. So I call AIG and my claims agent is Erika Parson I tell her to tell them not to start any work on the vehicle and to stop the check because the car needs to be totaled out. Erika Parson calls me back and tells me that the appraiser said the car is not a totaled car and the auto body has already started work on the car when the auto body shop told me they do not do the work at the facility and they are sending the work to fort lauderdale.
Platinum Paint & Body
1101 Nw 51st Street
Fort Lauderdale, FL 33309 to have the work done on it.
Ao AIG lied to me and told me the car was worked on when it wasn't because Claims America are not a licensed auto body shop they only can only send the work out to a auto body facility. So AIG intentionally lied to me. So after 3 months Claims America said the car was completed and it failed the AIG inspection. AIG went to Claims America and said the body work is not acceptable and also gave Claims America another check to bring up the total of the car to 12,200. So Claims America sent the car to another body shop facility to repair the work done originally done by Platinum Paint & Body
Now I don't know where. After 100 days the car is not finished they told me the car would be completed 9 different times.
CLAIMS AMERICA TOLD ME THAT IF THE CAR HAD 3 THOUSAND DOLLARS MORE DAMAGE THEY WOULD HAVE TOTALED OUT THE CAR. YET WITHOUT WORKING ON. IT'S DISGUSTING HOW THE INSURED GET SCREWED I AM A TOTAL VICTIM AND I DO NOT REMEMBER WHAT MY CAR EVEN LOOKS LIKE! STAY AWAY FROM CLAIMS AMERICA AND AIG INSURANCE
Adam
Royal Palm Beach, Florida
U.S.A.
He then told Mike in Gardens towing to tow the car to Claims America. So when I go to Claims America I speak with the man who claims to be the owner. Before I signed anything I told him i wanted my car to be totaled out he said that my car was 3 thousand dollars from being totaled out and if the car had 3 more thousand dollars then he would of had the car totaled out.
Yet he tells me the car only substained 8.900 dollars damage and he told me the car is repaired at the dealership. Little did I know that's a lie that they sub out the work meaning they call about 100 body shops up and find out who will do the work the cheapest. So he makes a profit in his pocket also. He didn't tell me his company doesn't do the repairs that they sub it out.
So because my car is a 2006 car they had to order new parts. It took them about a month to get the parts but within that time they discover more damage done to the vehicle which the vehicle damage is 11,480. No work is done to the car yet, my insurance company fails to tell me that they sent out an apraiser for the 3rd time, who finds more sub-frame damage to the vehicle.
So I call Claims America and they tell me that there is more damage. So I call AIG and my claims agent is Erika Parson I tell her to tell them not to start any work on the vehicle and to stop the check because the car needs to be totaled out. Erika Parson calls me back and tells me that the appraiser said the car is not a totaled car and the auto body has already started work on the car when the auto body shop told me they do not do the work at the facility and they are sending the work to fort lauderdale.
Platinum Paint & Body
1101 Nw 51st Street
Fort Lauderdale, FL 33309 to have the work done on it.
Ao AIG lied to me and told me the car was worked on when it wasn't because Claims America are not a licensed auto body shop they only can only send the work out to a auto body facility. So AIG intentionally lied to me. So after 3 months Claims America said the car was completed and it failed the AIG inspection. AIG went to Claims America and said the body work is not acceptable and also gave Claims America another check to bring up the total of the car to 12,200. So Claims America sent the car to another body shop facility to repair the work done originally done by Platinum Paint & Body
Now I don't know where. After 100 days the car is not finished they told me the car would be completed 9 different times.
CLAIMS AMERICA TOLD ME THAT IF THE CAR HAD 3 THOUSAND DOLLARS MORE DAMAGE THEY WOULD HAVE TOTALED OUT THE CAR. YET WITHOUT WORKING ON. IT'S DISGUSTING HOW THE INSURED GET SCREWED I AM A TOTAL VICTIM AND I DO NOT REMEMBER WHAT MY CAR EVEN LOOKS LIKE! STAY AWAY FROM CLAIMS AMERICA AND AIG INSURANCE
Adam
Royal Palm Beach, Florida
U.S.A.
3 Updates & Rebuttals
Adam
Royal Palm Beach,Florida,
U.S.A.
AGAIN??
#2Consumer Comment
Fri, July 14, 2006
the AIR BAG LIGHT WILL NOT GO OFF NOW, AFTER 3 MONTHS 1.2 CLAIMS AMERICA REALIZES THAT THEY HAVE A PROBLEM WITH THE AIRBAG LIGHT NOT GOING OFF?? THEY SAY ITS THE CLOCK SPRING, YET CLAIMS AMERICA IS TRYING TO JIMMY RIG THE AIRBAG LIGHT TO TURN OFF SO THEY CAN RETURN A CAR TO ME THAT IS NOT SAFE!!!!THE CAR NOT UP TO SATISFACTION!!!INSURANCE COMPANY REFUSES TO TALK TO ME ABOUT THIS AND THE AUTO BODY SHOP IS REFUSIING TO TALK TO ME ABOUT THIS AFTER 3 MONTHS 1/2 MY CAR IS NOT COMPLETED AND I went to Schumacher on 7/12/06 at 430 P.M. I went there to examine my car which the sales person who I know went to the back and found an identical car same model and color of the 2006 Pontiac G-6 I own. They parked it next to mine so I can see the difference of the cars. The car paint grey is not metallic like it was prior the accident the color variation is slightly off. The passenger door is not opening like it did prior. The car did not look like or does not work like it was prior and I am not being made whole or being in the position I was prior. I saw metal bent up on the bottom of the car as I examined this closely as the new car didn't have. The Alarm System is not working as they Claims America indicated they fixed. The air bag light is still on the locks were supposedly going on and off. The car smelled horrible as if someone went to the bathroom in it the car is definitely is not as it was prior even though the attempted to take it to a cheap detail the car is not acceptable they didn't even take off a 3 orange car air freshener out of the car. They did not put the same tires on as prior because the tire was destroyed. Note this car is a brand new car and does not definitely look resemble the identical car I was looking at which is the car I purchased. There was seat covers on my car of the time of the collision the seat covers have been Removed and there are a series of stains on the car seats and the carpets that was not there prior done by Claims America or who ever they sub out the work to. Claims America tried to get the stains out yet it didn't come out by the cheap detailing. The car needs new seats and carpets to replace the ruined ones. This is just my examination with in 20 minutes and I am not an auto body or mechanic specialist. I did not drive the car yet but so far I am not being made whole or was as before. If I didn't see the exact car year model and color next to mine I would have not been able to point this out. So I am kind of glad that Claims America took the car there because I was able look at the vehicle I was just not permitted to drive it. claims America says they guarantee there work however they are not willing to do any of the repairs but they demand my signature so they can get paid??? Subject: Service Request # 1-196508308 To: Minerva Santana 954-327-6027 Florida Commissioner of financial services
Adam
Royal Palm Beach,Florida,
U.S.A.
AGAIN??
#3Consumer Comment
Fri, July 14, 2006
the AIR BAG LIGHT WILL NOT GO OFF NOW, AFTER 3 MONTHS 1.2 CLAIMS AMERICA REALIZES THAT THEY HAVE A PROBLEM WITH THE AIRBAG LIGHT NOT GOING OFF?? THEY SAY ITS THE CLOCK SPRING, YET CLAIMS AMERICA IS TRYING TO JIMMY RIG THE AIRBAG LIGHT TO TURN OFF SO THEY CAN RETURN A CAR TO ME THAT IS NOT SAFE!!!!THE CAR NOT UP TO SATISFACTION!!!INSURANCE COMPANY REFUSES TO TALK TO ME ABOUT THIS AND THE AUTO BODY SHOP IS REFUSIING TO TALK TO ME ABOUT THIS AFTER 3 MONTHS 1/2 MY CAR IS NOT COMPLETED AND I went to Schumacher on 7/12/06 at 430 P.M. I went there to examine my car which the sales person who I know went to the back and found an identical car same model and color of the 2006 Pontiac G-6 I own. They parked it next to mine so I can see the difference of the cars. The car paint grey is not metallic like it was prior the accident the color variation is slightly off. The passenger door is not opening like it did prior. The car did not look like or does not work like it was prior and I am not being made whole or being in the position I was prior. I saw metal bent up on the bottom of the car as I examined this closely as the new car didn't have. The Alarm System is not working as they Claims America indicated they fixed. The air bag light is still on the locks were supposedly going on and off. The car smelled horrible as if someone went to the bathroom in it the car is definitely is not as it was prior even though the attempted to take it to a cheap detail the car is not acceptable they didn't even take off a 3 orange car air freshener out of the car. They did not put the same tires on as prior because the tire was destroyed. Note this car is a brand new car and does not definitely look resemble the identical car I was looking at which is the car I purchased. There was seat covers on my car of the time of the collision the seat covers have been Removed and there are a series of stains on the car seats and the carpets that was not there prior done by Claims America or who ever they sub out the work to. Claims America tried to get the stains out yet it didn't come out by the cheap detailing. The car needs new seats and carpets to replace the ruined ones. This is just my examination with in 20 minutes and I am not an auto body or mechanic specialist. I did not drive the car yet but so far I am not being made whole or was as before. If I didn't see the exact car year model and color next to mine I would have not been able to point this out. So I am kind of glad that Claims America took the car there because I was able look at the vehicle I was just not permitted to drive it. claims America says they guarantee there work however they are not willing to do any of the repairs but they demand my signature so they can get paid??? Subject: Service Request # 1-196508308 To: Minerva Santana 954-327-6027 Florida Commissioner of financial services
Adam
Royal Palm Beach,Florida,
U.S.A.
AGAIN??
#4Consumer Comment
Fri, July 14, 2006
the AIR BAG LIGHT WILL NOT GO OFF NOW, AFTER 3 MONTHS 1.2 CLAIMS AMERICA REALIZES THAT THEY HAVE A PROBLEM WITH THE AIRBAG LIGHT NOT GOING OFF?? THEY SAY ITS THE CLOCK SPRING, YET CLAIMS AMERICA IS TRYING TO JIMMY RIG THE AIRBAG LIGHT TO TURN OFF SO THEY CAN RETURN A CAR TO ME THAT IS NOT SAFE!!!!THE CAR NOT UP TO SATISFACTION!!!INSURANCE COMPANY REFUSES TO TALK TO ME ABOUT THIS AND THE AUTO BODY SHOP IS REFUSIING TO TALK TO ME ABOUT THIS AFTER 3 MONTHS 1/2 MY CAR IS NOT COMPLETED AND I went to Schumacher on 7/12/06 at 430 P.M. I went there to examine my car which the sales person who I know went to the back and found an identical car same model and color of the 2006 Pontiac G-6 I own. They parked it next to mine so I can see the difference of the cars. The car paint grey is not metallic like it was prior the accident the color variation is slightly off. The passenger door is not opening like it did prior. The car did not look like or does not work like it was prior and I am not being made whole or being in the position I was prior. I saw metal bent up on the bottom of the car as I examined this closely as the new car didn't have. The Alarm System is not working as they Claims America indicated they fixed. The air bag light is still on the locks were supposedly going on and off. The car smelled horrible as if someone went to the bathroom in it the car is definitely is not as it was prior even though the attempted to take it to a cheap detail the car is not acceptable they didn't even take off a 3 orange car air freshener out of the car. They did not put the same tires on as prior because the tire was destroyed. Note this car is a brand new car and does not definitely look resemble the identical car I was looking at which is the car I purchased. There was seat covers on my car of the time of the collision the seat covers have been Removed and there are a series of stains on the car seats and the carpets that was not there prior done by Claims America or who ever they sub out the work to. Claims America tried to get the stains out yet it didn't come out by the cheap detailing. The car needs new seats and carpets to replace the ruined ones. This is just my examination with in 20 minutes and I am not an auto body or mechanic specialist. I did not drive the car yet but so far I am not being made whole or was as before. If I didn't see the exact car year model and color next to mine I would have not been able to point this out. So I am kind of glad that Claims America took the car there because I was able look at the vehicle I was just not permitted to drive it. claims America says they guarantee there work however they are not willing to do any of the repairs but they demand my signature so they can get paid??? Subject: Service Request # 1-196508308 To: Minerva Santana 954-327-6027 Florida Commissioner of financial services
