Lillian
Belton,#2Consumer Comment
Sun, February 29, 2004
We bought a NEW home from Clayton Homes, Anderson, SC in June 2002. We have been through almost the exact same scenario as you. When our home was set up not all marriage bolts were put in, the roof was not sealed in the center either and not even tied down!! We have bowed ceiling panels, poorly constructed cabinets. We also have had the exact same problem with our kitchen floor with the nails popping through due to not sanding the floor at the factory. We filed complaints with the BBB, Consumer Affairs & had the SC Manufactured Housing Board come in 9/2002 to inspect the home. They found 10 out of compliance issues with it. Like you said almost every repair they do is a nightmare. When we first moved in and discovered that some of our windows would not open, their answer was to send out some idiots that used a hammer to beat the metal side framing of them until they did. After I saw the damage that this caused they ended up replacing the windows completely. We have upside down plumbing in our showers so Hot is Cold and Cold is Hot, air leaking through the electical outlets on the outside walls inside the home, flickering lights, electrical outlet popping out in the bathroom wall, bowed wall studs, sagging celing panels etc. I would love to see others post complaints here so we can maybe all work together to sue this builder. There are other resources I am working on to deal with this company and will post more info soon. My husband was told by the new company V.P. that Clayton has only a 2% complaint record, however I believe that is only because many people give up or do not know where to go for help. Also there is more power in numbers. More complaints - more action. I hope finding more web sites like this will help bring more of these complaints out into the open and get compainies like Clayton to deliver the quality of products and service they promise.
Lillian
Belton,#3Consumer Comment
Sun, February 29, 2004
We bought a NEW home from Clayton Homes, Anderson, SC in June 2002. We have been through almost the exact same scenario as you. When our home was set up not all marriage bolts were put in, the roof was not sealed in the center either and not even tied down!! We have bowed ceiling panels, poorly constructed cabinets. We also have had the exact same problem with our kitchen floor with the nails popping through due to not sanding the floor at the factory. We filed complaints with the BBB, Consumer Affairs & had the SC Manufactured Housing Board come in 9/2002 to inspect the home. They found 10 out of compliance issues with it. Like you said almost every repair they do is a nightmare. When we first moved in and discovered that some of our windows would not open, their answer was to send out some idiots that used a hammer to beat the metal side framing of them until they did. After I saw the damage that this caused they ended up replacing the windows completely. We have upside down plumbing in our showers so Hot is Cold and Cold is Hot, air leaking through the electical outlets on the outside walls inside the home, flickering lights, electrical outlet popping out in the bathroom wall, bowed wall studs, sagging celing panels etc. I would love to see others post complaints here so we can maybe all work together to sue this builder. There are other resources I am working on to deal with this company and will post more info soon. My husband was told by the new company V.P. that Clayton has only a 2% complaint record, however I believe that is only because many people give up or do not know where to go for help. Also there is more power in numbers. More complaints - more action. I hope finding more web sites like this will help bring more of these complaints out into the open and get compainies like Clayton to deliver the quality of products and service they promise.
Lillian
Belton,#4Consumer Comment
Sun, February 29, 2004
We bought a NEW home from Clayton Homes, Anderson, SC in June 2002. We have been through almost the exact same scenario as you. When our home was set up not all marriage bolts were put in, the roof was not sealed in the center either and not even tied down!! We have bowed ceiling panels, poorly constructed cabinets. We also have had the exact same problem with our kitchen floor with the nails popping through due to not sanding the floor at the factory. We filed complaints with the BBB, Consumer Affairs & had the SC Manufactured Housing Board come in 9/2002 to inspect the home. They found 10 out of compliance issues with it. Like you said almost every repair they do is a nightmare. When we first moved in and discovered that some of our windows would not open, their answer was to send out some idiots that used a hammer to beat the metal side framing of them until they did. After I saw the damage that this caused they ended up replacing the windows completely. We have upside down plumbing in our showers so Hot is Cold and Cold is Hot, air leaking through the electical outlets on the outside walls inside the home, flickering lights, electrical outlet popping out in the bathroom wall, bowed wall studs, sagging celing panels etc. I would love to see others post complaints here so we can maybe all work together to sue this builder. There are other resources I am working on to deal with this company and will post more info soon. My husband was told by the new company V.P. that Clayton has only a 2% complaint record, however I believe that is only because many people give up or do not know where to go for help. Also there is more power in numbers. More complaints - more action. I hope finding more web sites like this will help bring more of these complaints out into the open and get compainies like Clayton to deliver the quality of products and service they promise.
Lillian
Belton,#5Consumer Comment
Sun, February 29, 2004
We bought a NEW home from Clayton Homes, Anderson, SC in June 2002. We have been through almost the exact same scenario as you. When our home was set up not all marriage bolts were put in, the roof was not sealed in the center either and not even tied down!! We have bowed ceiling panels, poorly constructed cabinets. We also have had the exact same problem with our kitchen floor with the nails popping through due to not sanding the floor at the factory. We filed complaints with the BBB, Consumer Affairs & had the SC Manufactured Housing Board come in 9/2002 to inspect the home. They found 10 out of compliance issues with it. Like you said almost every repair they do is a nightmare. When we first moved in and discovered that some of our windows would not open, their answer was to send out some idiots that used a hammer to beat the metal side framing of them until they did. After I saw the damage that this caused they ended up replacing the windows completely. We have upside down plumbing in our showers so Hot is Cold and Cold is Hot, air leaking through the electical outlets on the outside walls inside the home, flickering lights, electrical outlet popping out in the bathroom wall, bowed wall studs, sagging celing panels etc. I would love to see others post complaints here so we can maybe all work together to sue this builder. There are other resources I am working on to deal with this company and will post more info soon. My husband was told by the new company V.P. that Clayton has only a 2% complaint record, however I believe that is only because many people give up or do not know where to go for help. Also there is more power in numbers. More complaints - more action. I hope finding more web sites like this will help bring more of these complaints out into the open and get compainies like Clayton to deliver the quality of products and service they promise.