- Report: #662577
Complaint Review: Clear Choice Merchant Services - Reno Nevada 89509 Internet
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Author Confirmed
Why?
Clear Choice Merchant Services
639 Isbell Road #330 Reno Nevada 89509, Internet, United States of America
Phone:
866-779-4787
Web:
www.myclearchoice.com
Categories:
Business Rating:
(0)
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Clear Choice Merchant Services Authorize net Merchant Services, Internet
Stay clear of Clear Choice merchant services they are in with Heritage web, Hit web design etc. They lie about their service charges and advertise that you get free services with hit web, then they do not deliver. Once you find out all the hidden fees they don't tell you about, they charge you a $350.00 termination fee. I am disputing with the bank. Hopefully this will help someone else out there not to get robbed.
3 Updates & Rebuttals
Lori Kutsch
Reno,Nevada,
United States of America
ClearChoice Merchant Services
#2UPDATE Employee
Mon, February 14, 2011
Again, I am happy to assist you with this matter but I am unable to do anything with out knowing who you are and the name of your business. Please provide that to me and I will then be able to research the history on this account. You can email it to me at [email protected].
Once I research the history of the account, I will send you an response and post it on this
website to prove to you we do what we say we will do.
Wanita
Lake Mary,Florida,
U.S.A.
customer update
#3Author of original report
Sun, February 13, 2011
The person from clear choice who wrote the response is clearly lying, my sales person Brian Ferren, did not disclose all of the hidden fee's, if he had, I would never have signed with them. When we tried to work this out, Randy, a manager with Clear Choice stated that after a couple of purchases, the $350.00 termination fee would be returned, where is that money? You can believe what you want, the company is going to say whatever to make you sign with them, but me as a consumer, who has nothing to lose if you go with them or not, is stating very clearly, stay clear of Clear choice and Hit Web design because they will lie to you, take your money, and then never deliver.
Lori Kutsch
Reno,Nevada,
United States of America
Clear Choice Merchant Serives
#4UPDATE Employee
Fri, February 11, 2011
Since the filer of this report did not provide information I am not able to address or research
their complaint specfically. I can address that HIT Web Design customers that opened a
merchant account with ClearChoice were given several months of no fees to get their website
up. After that initial period, normal monthly minimums and processing fees are charged. If the
merchant then decided to not process with us or did not build their website they were liable for
a $350 contract termination fee that is part of the contract they signed.
We are A rated with the Better Business Bureau and always conduct business in a fair and
legal matter. We have no pending complaints with the BBB. It is unfortunate that this person
did not read their contract prior to signing it. We have no hidden fees, they are all disclosed
on our contract and are also gone over by the sales agent at the time the contract is signed.
I would be happy to address this situation with this person, but I am not able to do that
without infomation as to who they are.
It should be noted that ClearChoice and HIT Web Design are seperate companies and do
not share common ownership.
