- Report: #84833
Complaint Review: ClearPoint Direct.com - Champlain New York
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ClearPoint Direct.com
PO Box 3508 Champlain, NY 12919 Champlain, 12919 New York, U.S.A.
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ClearPoint Direct.com They cashed my check, dated January 26, 2004. My bras still have not arrived and they don't anwer my letters. Champlain New York
I ordered two bras from ClearPoint Direct.com in late January of this year. They cased my check. No bras. No answer to my two inquiries.
I am extremely upset and angry over this. Please help.
Ellie
South Salem, New York
U.S.A.
I am extremely upset and angry over this. Please help.
Ellie
South Salem, New York
U.S.A.
5 Updates & Rebuttals
Robert Dube
Champlain,New York,
U.S.A.
Clearpoint Direct Delivers Bras
#2REBUTTAL Owner of company
Mon, August 09, 2004
We received an order from Ellie on February 10, 2004. Her merchandise - a set of bras was on backorder. She was sent a Backorder notice card detailing the item she ordered, what she paid and given an opportunity to cancel the order for a complete refund. She did not cancel the order. Upon receiving merchandise at our warehouse we did send her the merchandise she ordered. This after we sent her two additional letters explaining the situation - March 9th and March 22 as well as an email on March 23rd. When an item is on backorder for whatever reason, Clearpoint sends out backorder notices to all affected customers providing the details of their transaction, an option to cancel for a complete refuns as well as out 888-840-9999 toll free customer service number. For more information, please contact the undersigned at your conveninece. Sincerely, President & C.E.O. 866-694-7799 x 222 email: [email protected]
Robert
Champlain,New York,
U.S.A.
Merchandise shipped
#3REBUTTAL Owner of company
Mon, June 14, 2004
Woman ordered set of two bras. Mercandise was on slight back order. Her mailing label was pulled on March 10, 2004 and it was confirmed by the post office that her order was en route to her home address on March 15th. That is 7 days before she wrote her complaint. She sent us an email on March 23rd which was responded to advising her that her merchandise was on its way. To date June 15, we have not received additional correspondance from this customer. She has received her merchandise and there is no Rip-Off Here.
Robert
Champlain,New York,
U.S.A.
Merchandise shipped
#4REBUTTAL Owner of company
Mon, June 14, 2004
Woman ordered set of two bras. Mercandise was on slight back order. Her mailing label was pulled on March 10, 2004 and it was confirmed by the post office that her order was en route to her home address on March 15th. That is 7 days before she wrote her complaint. She sent us an email on March 23rd which was responded to advising her that her merchandise was on its way. To date June 15, we have not received additional correspondance from this customer. She has received her merchandise and there is no Rip-Off Here.
Robert
Champlain,New York,
U.S.A.
Merchandise shipped
#5REBUTTAL Owner of company
Mon, June 14, 2004
Woman ordered set of two bras. Mercandise was on slight back order. Her mailing label was pulled on March 10, 2004 and it was confirmed by the post office that her order was en route to her home address on March 15th. That is 7 days before she wrote her complaint. She sent us an email on March 23rd which was responded to advising her that her merchandise was on its way. To date June 15, we have not received additional correspondance from this customer. She has received her merchandise and there is no Rip-Off Here.
Robert
Champlain,New York,
U.S.A.
Merchandise shipped
#6REBUTTAL Owner of company
Mon, June 14, 2004
Woman ordered set of two bras. Mercandise was on slight back order. Her mailing label was pulled on March 10, 2004 and it was confirmed by the post office that her order was en route to her home address on March 15th. That is 7 days before she wrote her complaint. She sent us an email on March 23rd which was responded to advising her that her merchandise was on its way. To date June 15, we have not received additional correspondance from this customer. She has received her merchandise and there is no Rip-Off Here.
