- Report: #802523
Complaint Review: Clement Ng - Vancouver British Columbia
Reported By:
Joan -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Clement Ng
2021 W. 61st. Ave. Vancouver, V6P2C6 British Columbia, United States of America
Phone:
604-720-6788
Web:
www.sweethomevacation.com
Categories:
Business Rating:
(0)
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Clement Ng Sweet Home Vacations Orlando Beware of this vacation rental scam Vancouver, British Columbia
Be very careful if renting one of Ng's properties and be certain to have back up plans. I entered into a Rental Agreement with him for a property in Davenport, Fla. for a family christmas and he thoroughly ruined our plans. I paid a deposit, signed the agreement, and paid the full rental price and then proceeded to make all of the other arrangements for our christmas including 11 plane tickets, 11 Disneyworld tickets and 11 Universal tickets. Two months after entering the agreement, I got an email from Ng telling me the place was no longer available because the "owner" decided to sell the property. The real property records show that he is the owner. He said he sent a refund of my $2400 over 13 days ago and I still do not have one penny. Then he said he would wire it into my account and, needless to say, I am still waiting. His dishonesty is evident on his own website, sweethomevacation.com, where he shows that the property we rented is now being rented by someone else during our dates, 12/22-12/29.
It appears he got a renter who was willing to pay him more or stay for more than the 7 days we had reserved. In addition, although he said the property was no longer available to rent, his website clearly shows he has already rented it most days through to August 2012. Be very careful that your plans are not ruined by this dishonest rental property owner. With the airfare, park tickets, and rental property money I paid, I am out in excess of $7000!!!!! If you need a rental property near Disneyworld go to a reputable owner instead of this dishonest man so your vacation is not ruined.
It appears he got a renter who was willing to pay him more or stay for more than the 7 days we had reserved. In addition, although he said the property was no longer available to rent, his website clearly shows he has already rented it most days through to August 2012. Be very careful that your plans are not ruined by this dishonest rental property owner. With the airfare, park tickets, and rental property money I paid, I am out in excess of $7000!!!!! If you need a rental property near Disneyworld go to a reputable owner instead of this dishonest man so your vacation is not ruined.
1 Updates & Rebuttals
SHV
United States of AmericaIssue Resolved
#2REBUTTAL Owner of company
Sun, March 03, 2013
Please note that the above issue was fully resolved as of December 2011,
and the renter received their full refund back. A mistake was made to
accept a Double Booking, and regretfully we had to honor the booking to
the guest who made the booking first. It was a serious mistake and we
have since then made changes to our system and trained our staff to
prevent it from happening again.
We never cancel a booking just because someone is willing to offer more.
In this case, the renter who stayed at the house was the renter who
made the booking first. If we had another unit available, we would have
gladly accepted the booking. Unfortunately since we were fully booked,
we had no choice but to fully refund the renter.
Again we are very sorry for the inconvenience.
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