- Report: #1214889
Complaint Review: ClickInks.com - Internet
-
Author Not Confirmed
Why?
ClickInks.com
Internet, USA
Phone:
1-800-706-4657
Web:
clickinks.com
Categories:
Business Rating:
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ClickInks.com Click Inks "next business day shipping order" going on two months and still not product Internet
I purchased a groupon certificate for $40 worth of ink supplies from this company. My problem is not with groupon I have always gotten good service from them. The certificate did not have any restrictions stated about type of ink etc. I had previously went to the website and picked out what I wanted, figured price etc. The website said free shipping on orders over a certain amount.
I was under the impression I could be getting the ink I wanted with shipping for approx the value of my groupon. I went to the website to order, picked out my ink and went to the checkout. I then figured out I could not use my goupon for the ink I wanted and needed to order a specific ink.. which was more money of course. So I changed my order and went to the checkout. My certificate worked and I was a little happier. Then I figured out that the amount I needed to to meet for free shipping was only on the part of my order that exceeded my certificate amount which would have doubled my order. So, I decided to just go ahead and pay shipping instead of what I felt was being tricked into a larger order.
The product description said most orders ship next business day. I placed my order on 2/9/15. and was immediately charged for the amount over my certificate (which was also paid for). On 2/15/15 I still had heard nothing from them. No shipping information. So, I emailed customer support and to date 3/11/15 have not gotten a reply.
I contacted them by phone on 2/23. I was told my items were on backorder and were scheduled to be in on 2/27. So, I asked if they could be expedited when they came in and was told they would not my account. On 3/3 I still had heard nothing. So, I called again and was told my items did not come in they and they didnt know why but they should be there 3/6. I asked for a supervisor and was told she was not at her desk. I asked for a call back from the supervisor. I was told an email was sent to them.. I never received a call.
I did not recieve shipping information still on 3/10. So I called once again and was told my items were still not in but they were now scheduled for 3/16, which seems a little odd because the previous dates given to me were both Fridays and this was Monday. (it has been my work experience that bulk shipments to a business are usually sent on a specific delivery day) I asked if I could change my order to a different cartridge. I was told no. I asked why. I was told once the order is in process they cannot do anything with it. I asked again to speak with a supervisor. I was told this time that they had no supervisors. I said what kind of company doesnt have supervisors. I was told "thats what I would like to know" I asked who she reported to if there werent any supervisors. She said we have a manager. So, I asked if I could speak with the manager. I was told she doesnt answer calls until 5. I asked how long she answered calls. I was told I dont know. I am not working then.
If the items do actually come in and are sent to me which I am seriously doubting it will be almost 2 months to get my order!
