- Report: #10128
Complaint Review: Climatech - Pearl Mississippi
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Author Not Confirmed
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Climatech
401 Childre Rd Pearl, 39208 Mississippi, U.S.A.
Phone:
601-939-0775
Web:
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Tell us has your experience with this business or person been good?
American Home Shield - heating "repair"
I called AHS because my heat wasn't working. They sent a technician from Climatech who spent 45 minutes in my attic, came down and told me he needed to change the thermocouple. He went out to his truck to get the part, went back into the attic for another 45 minutes. He came down and told me that replacing the thermocouple didn't work - I needed to have the pilot assembly cleaned. Since that was considered maintenance, it wasn't covered. I asked him how much that would cost and he said approx. $250. I called a reputable HVAC repair service. They came the next day and did the work for $70. They also discovered that not only did I not have a new thermocouple, the AHS technician didn't even leave the old one. I now have a call in for dishwasher repair. If I have as much luck with that, I'll tear up my AHS contract.
Click here to read other Rip-off Reports on American Home Shield
Click here to read other Rip-off Reports on American Home Shield
1 Updates & Rebuttals
Joe
Louisville,Kentucky,
It's Climatech, not AHS
#2Consumer Suggestion
Wed, April 24, 2002
I also have an AHS warranty. I've called twice on the heat in my house. I've had good service both times. I'm at an advantage because my father is a top notch fully licensed (for commercial & residential) in all HVAC fields. I did the intitial diagnosis with him over the phone and called in the claims. The service company that was called out, Kayrouz, was very good. In both instances they were in and out in 30 minutes. One of the problems was a pressure switch and the other was a blown ignitor (not related instances). In both cases, I paid them the $50 deductable mandated from AHS and they were on there way. I was never billed by either Kayrouz or AHS for parts or additional fees. There is an epidemic of poor repairmen out there. I've seen so many "Dateline" and "20/20" shows to fill up a whole day. It's very difficult to find people you can trust. I am lucky that my father is an expert on the subject and I can portray an amazing amount of knowledge to any perspective repair people. In both instances, my father was correct on his telephone diagnosis and the repair people went right to the problem. I realize that others are not so lucky. I suggest that you contact AHS and complain about the repair service and ask that they be removed from the AHS list of service companies. I would also file a complaint with the Better Business Bureay in your area. Finally, I suggest that you post this report under the forum to rat out poor repair companies. Climatech has many other customers besides AHS warranty holders.
