Complaint Review: CO CARD LENEXA - Olathe Kansas

Beware of this company, they will use this style of pricing to confuse you and to turn you upside down. They have uneducated sales reps that we like to call Rate Jockeys. They will quote you one rate, lets say 1.69% but fail to tell you about their surcharges and that thier are only a couple of cards that qualify. 

Never sign a 36 month agreement and always insist on ICP or interchange plus pricing. 

In hindsight I would have never done business with this company, the pricing was not transparent and the service from Shelly was well below par as I don't think she know what's going on there. Below is a better description of their sneaky ways. Bottom line once they lock you into a contract your rates go up and service goes down.

One more thing don't fall victim to their addendum saying you are not in a contract, my was signed by the Owner and was not honored. 

Acquisition Pricing

What is acquisition pricing? It means taking a loss in the short term, using below-market pricing to acquire new merchant accounts; locking you into a contract today, and later raising rates or fees to make the account profitable using language hidden in the fine print of the contract.

Focus on your bottom line cost of service, not just your rate. Rates can be deceiving because there are many different billing formats and fees charged that buy down your rate. Remember, all credit card processing companies operate from the exact same Interchange cost. Interchange is set by the card associations according to industry, card product acceptance, and method of acceptance.

Acquisition pricing is similar to the introductory offers and solicitations that arrive in your mail box by credit card issuing companies that promote a low annual percentage rate while the fine print explains that it will expire in a few months and that there will be a balance transfer fee. Introductory pricing schemes are only good if you are constantly playing the game of jumping from one company to the next. However, changing your credit card processing vendor regularly for your business is different because these acquisition offers are contractually loaded with three-year contract terms and expensiveearly termination fees.

If it is too good to be true, then it probably is. In today's economy, merchants are looking to cut costs and one area that looks promising on the surface are merchant fees. The sin of acquisition pricing models is not disclosing all of the details and quoting a single element of a complex rate that is purposely designed to look lower and grab your attention. This below market price is over simplified to aid untrained and inexperienced reps in selling.

If you get bids from several reputable companies and you take out all the companies selling equipment leases and all the companies with cancellation fees, the rest of them should be within a couple of hundred dollars a year. Commodity pricing means you make decisions on trust and service