i purchased a pair of boots for my wife. when they arrived the left boots zipper was broken. i made numerous attempts to communicate with them. i recieved a response requesting i send a picture of thee damage. by that time they had blocked any incomming email by me so all my emails were returned. i made contact with them under a different email address and recieved the following message:
"what do you mean by defective,, just a little problem right? as you know the shipping fee is rising crazy , i think its not accountable to change the boots ,it's a waste of time and money."
When Iresponded to the message my other email address was also blocked and returned.