- Report: #1236103
Complaint Review: Coastal Pay - Nationwide
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Author Confirmed
Why?
Coastal Pay
Nationwide, USA
Phone:
888-266-1715
Web:
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Coastal Pay an ISO of First Data Fraud, extortion, manipulation, and breech of agreement Carlsbad California
I was contacted by Coastal Pay about a rate review for my card processing to see if they could offer me something better than my current processor. I agreed to havve the rep come out and show me what they had to offer. From there it has been nothing but downhill. The representativ came out, pitched what they had and after consulting with my business partner we both agreed that we were not interested, however, the sales rep refused to accept no for an answer. After saying no 10 times, and having the rep in my shop for almost 10 hours I finally said yes out of duress and distressso I could close my shop and go home (what do you do when the rep has a concealed carry and is between you and the exit?) As part ofthe agreement made, if Coastal Pay was unable to consistently save me money I would be able to cancel at no cost. After receiving a rate review from my current processing company, Coastal Pay was not going to save me money. I have attempted to cancel as per this agreement but have not been able to have a civil conversation with the company. As the previous complaint mentions this company uses manipulation, pressure, and extortion tactics to preyon small businesses. The president of the company today (6-16-15) refused to cancel and hung up on me. After contacting First Data of which Coastal Pay is an ISO of, they reached out to CoastalPay and the president of the comapany claimed to them that he didn't refuse to cancel, and said he would cancel my account but I would be billed 495$ for early termination (on an account I said no to in the first place, for nothing but a mobile swiper), this being in violation of the agreement as we were able to verify that they were not going to save me money. The president of Coastal Pay has argued otherwise and will not provide a resolution. Also I was billed 3 times over the course of three weeks. At this point I would simply like refunded for the charges of a product I had no interest in and have not used, and my contract terminated as per our agreement.
If the person who wrote the other complaint sees this, if I cannot get this issue resolved I would be interested in joining you in taking legal action against this company.
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1 Updates & Rebuttals
Matters Resolved
#2Author of original report
Thu, July 16, 2015
This matter is now resolved as I got notive from the CEO today that they are going to go ahead and close everything out.
Thank you for getting to the bottom of this Mr CEO (Names retracted for privacy reasons)
