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  • Report:  #706499

Complaint Review: Coco's Restaurant & Bakery - Scottsdale Arizona

Reported By:
AverageJoe34 - Chandler, Arizona, United States of America
Submitted:
Updated:

Coco's Restaurant & Bakery
4700 North Scottsdale Road Scottsdale, 85251 Arizona, United States of America
Phone:
480-947-5554
Web:
www.cocosbakery.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I received dinner service on February 9th, 2011. Dinner not satisfactory. Wait staff moderately so. Went to men's restroom where dinner came up to take a bow. Management was there in next stall relieving themselves. Never bothered to ask how meal was. When approached same manager to tell them about dinner service he told me take a hike and never come back.

Sent an email to corporate headquarters about my experience that same day. They told me someone would be back in touch with me in 12 to 14 business days after investigation was complete. Yesterday, March 14, 2011 I had to call up corporate headquarters to get Coco's to call me back. And today March 15, 2011 they called me back to tell me nothing unusual happened February 9, 2011.

To those of you who are unfamiliar with the location where this particular Coco's Bakery is in Scottsdale. Ever heard of Rodeo Drive out in Beverly Hills, California? The good folks out in Scottsdale would like to think Scottsdale Fashion Square is their answer to their Beverly Hills counterpart. This restaurant sits just several hundred yards out front this Scottsdale mall.

Though I might look disabled. I would like to think I'm intelligent enough to know when I'm being toyed with. Either by restaurant management or corporate. Be advised, if you are disabled proceed with caution with Coco's Restaurant and Bakery.


8 Updates & Rebuttals

Steve

Bradenton,
Florida,
USA
Well we are not mind readers! Why not just put it all out there the first time??

#2Consumer Comment

Thu, March 17, 2011

If you would have posted a clear and concise, complete report the FIRST TIME, many of these statements and rebuttals could have been avoided!

We are NOT mindreaders.You never said what your "disability" was. You never mentioned muslims or any race issues.

And, you never said anything about getting sick or vomiting. Plain and simple, you are very messed up. Not our fault. You should have vomited right over the table or the host stand or the cash register, etc.

That would have made your point clearly.

I would have puked on the muslim idiot manager. Problem solved. Then watch all of the existing and incoming patrons run for cover, and maybe never come back!


AverageJoe34

United States of America
My final rebuttal...

#3Author of original report

Thu, March 17, 2011

And the fact that this particular manager may be a muslim has nothing to do with it? I didn't include certain things in this report because I don't know who may be reading it. I've met good muslim people. And I live right down the road from a muslim community. And just as everyone who posts rebuttals don't tell the world on this internet every facet of themselves, what has happened to them, or their personal lives by "choice" I choose not to either.

And in case nobody has ever visited the Phoenix Metro area you will quickly discover we are a tourist destination for people all over the world. Obviously, we are the Grand Canyon State. And for those s****..


Anonymous

Houston,
Texas,
U.S.A.
Where's the ripoff?

#4Consumer Comment

Thu, March 17, 2011

I cannot tell from your "story" that there was a ripoff.

You mearly had an unpleasent experience at a restaurant....how is your "disability" producing poor service?


Inspector

Tobyhanna,
Pennsylvania,
USA
Dude, get a life!

#5Consumer Comment

Thu, March 17, 2011

I mean, if you don't like the food, don't eat there.  It does not indicate that anything is wrong with the food just because your stomach couldn't handle it.  Maybe you had a stomach virus.

Move on.


Steve

Bradenton,
Florida,
USA
Eat somewhere else. Problem solved.

#6Consumer Suggestion

Thu, March 17, 2011

Your post is confusing as  your thoughts run together, and hard to follow. I also though you approached the manager in the restroom. That is how it is written.

You do appear to be a nutcase.

You never stated exactly what was "not satisfactory".

You state that you are "disabled".

Is this relevent to the issue at hand?

How so?

Also, try some paragraph structure and/or bullet statements.

Get to the point.

Still waiting to understand exactly what the rip off was.

Understand that the entire population nowadays in business is going towards that "take it or leave it" attitude, so just leave it! Go somewhere else!

It's all about choice.

You choose to eat there or not, and they choos to stay in business or not.

It really is very simple.


Robert

Irvine,
California,
U.S.A.
Where?

#7Consumer Comment

Thu, March 17, 2011

There are several things missing from this report.  One major thing is where the heck is any detail on how you were discriminated against?

All we get is that you are upset at the food and that a manager using the restroom did not take the time out from "taking care of business" to ask you how your meal was.  As the person stated above, disabled or not a restroom is not a place people generally go looking to strike up a conversation.

I have a feeling that you mentioned the restroom "issue" when you talked to the manager later.  As I seriously doubt that all you did was go up to the manager explaining your concern about the food in a nice and professional manner.  When after you did the first words out of the managers mouth was to "take a hike and never come back".   What ever parts you are leaving out I am sure don't put you in the best light.  


AverageJoe34

United States of America
Regarding being a nutcase...

#8Author of original report

Thu, March 17, 2011

Let me clarify one point. First, NEVER EVER tell someone they're a nutcase when you weren't there to begin with. Secondly, and I know I never clarified this in my original report, it's my fault; however, I was in the lobby, telling the manager about my dinner experience, NOT the restroom. Got it, little one. Peace out


Cory

San Antonio,
Texas,
U.S.A.
I Mean Really

#9Consumer Comment

Wed, March 16, 2011

What kind of nutcase goes into the bathroom and complains to the manager IN THE BATHROOM? "Management was in the next stall relieving themselves". "Never bothered to ask how meal was". Who in their right mind WANTS to discuss ANYTHING in the bathroom?  Dude, let the man finish his business in peace. He probably figured you were a stalker or worse.

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