- Report: #1138305
Complaint Review: Coldwater Creek - Nationwide
Reported By:
CWC Elite Member -
Birmingham, Alabama,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Coldwater Creek
Nationwide, USA
Phone:
800.510.2808
Web:
coldwatercreek.com
Categories:
Business Rating:
(0)
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Coldwater Creek After Filing Chapter 11, Will Not Honor Free Returns for Elite Loyalty Members Coeur d’Alene Nationwide
On April 11 2014, Coldwater Creek filed Chapter 11. They posted FAQs on their website. As an Elite member, I relied on their policy of free returns and ordered over $2,000 in merchandise in a 2-month period. Therefore, this is an existing, earned benefit and not a future benefit. According to their FAQ, they are accepting returns through May 7 2014 under their current policy, and have suspended future loyalty benefits.
On April 12 2014, I called Coldwater Creek Customer Service and was told they will not allow free returns for any existing orders for Elite loyalty members. This company continues to do business, continues to accept returns, have suspended only future benefits, and therefore should honor the free returns for existing orders; this is not a future benefit.
Following is the Customer Policies section of the FAQ they posted:
We will continue to accept valid returns and price adjustments under our current policy through May 7, 2014. However, we will not issue cash refunds beginning Friday April 11, 2014 through Monday April 14, 2014.
We will continue to honor the redemption of any coupons, certificates and merchandise credits with a valid expiration date through May 7, 2014.
We will continue to honor gift cards in our stores and on our website. However effective April 11, 2014 they will no longer be for sale.
We will continue to honor Spa Series Cards in our spas. However effective April 11, 2014 they will no longer be for sale.
Coldwater Creek credit cards may continue to be used as tender, however the future earned benefits of these programs has been suspended.
Effective April 11, 2014 new credit cards can only be opened in our stores.
Effective April 11, 2014, we have suspended our Rewards loyalty program:
We will not be able to enroll new members.
All future benefits of the program, regardless of level achieved, will cease. We will continue to honor any coupons or certificates previously earned with a valid redemption date, until further notice.
We will no longer accept Groupon coupons. Please contact Groupon directly for resolution.
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
They have to follow bankruptcy law
#2Consumer Comment
Sat, April 12, 2014
Once they filed, they no longer have the ability to make or change decisions, they have to follow bankruptcy law and trustee oversight. Assets and liabilities had to be determined and filed with the petition as of an exact date. You can not be treated any differently than any other creditor. If you feel that you are owed - then file a claim in the BK. You have ample opportunity to do so
From what you posted, their policies seem more than fair considering they are in an active Ch 11. You have 30 days notice. When a company files BK, all prior "contracts" are broken. This includes return policies with customers. Naturally that is a simplification but feel free to do the BK research yourself. You at least have notice now. You didn't have to buy $2k worth of goods. If you did with the expectation of wearing the clothing and then returning for free than that explains your frustration.
