- Report: #1454341
Complaint Review: Coleman Furniture - Cedarhurst New York
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Coleman Furniture
333 Washington Ave Cedarhurst, 11516 New York, United States
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Colemanfurniture.com
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Coleman Furniture Not honoring warranty. Cedarhurst New York
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I ordered a $2562.00 Killamey brown sectional couch set on 4/28/18 from Coleman Furniture. Sectional was delivered on 6/15/18. The power chaise lounge was discovered as being defective (displaced foam, non-functional power headrest and abrasions and holes to the fabric). The displaced foam was immediately reported to Coleman's customer service via telephone, and the other problems were addressed immediately afterwards via email the following day. I asked for a replacement to be sent, and company will not address the damaged fabric or the non functional power headrest. I asked for a replacement to be sent from the very first moment I discovered the damaged chaise, and customer service told me to keep the damaged furniture and they would resolve the issue. A repair technician was sent out on 7/26/18 to repair the displaced cushion. After the repair was completed, the technician discovered that the wood supports inside the headrest are broken and the motor pin assembly was damaged and unplugged the unit for safety concerns. I have contacted Coleman Furniture with pictures and numerous emails and they refuse to honor the warranty and fix the remaining damage to the power chaise or replace the chaise. I have filed a complaint with the BBB and the person who responded lied and said the problem was solved. Who does this? Well, after reading other complaints, this company has done wrong to other folks as well. I also contacted the manufacturer and they said the store should be honoring the warranty at the retail level. Next step is the FTC and the attorney generals office, when all that I asked for from the beginning, was for a replacement. I will update this complaint if anything changes.
