- Report: #1473125
Complaint Review: Coleman Furniture - Cedarhurst New York
-
Author Confirmed
Why?
Coleman Furniture
333 Washington Ave Cedarhurst, 11516 New York, United States
Phone:
888-430-8527
Web:
www.ColemanFurniture.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Coleman Furniture Renegade Furniture Defective Sofa - Failed to Provide Repaired Replacement Cedarhurst New York
Defects surfaced with a sofa purchased from (and covered under warranty with) Coleman Furniture.
Coleman advised us to donate defective sofa to charity and obtain/forward a donation receipt - of which was done - and Coleman Furniture would provide a replacement sofa.
I paid to have the replacement sofa shipped. Replacement sofa was received, but also found defective. Delivery was refused and Coleman was advised, along with video and photos of defects.
Coleman Furniture then agreed to repair and return the defective sofa, indicating parts were necessary for the repair.
After waiting for months (without a sofa), the replacement was NEVER DELIVERED. I then filed a dispute with my credit card for the replacement sofa's shipping charge, advising Coleman I would reauthorize the shipping charge once I received a delivery confirmation for the replacement sofa.
I never received a delivery confirmation. Coleman now indicates replacement sofa was destroyed and I am without the sofa I purchased.
2 Updates & Rebuttals
Joe
Scottsdale,Arizona,
United States
Coleman Update
#2Author of original report
Mon, May 06, 2019
After appearance in Small Claims Court, Coleman Furniture LOST The case and was ordered to pay for undelivered sofa as well as all costs.
Joe
Scottsdale,Arizona,
United States
Court Proceedings
#3Author of original report
Mon, April 29, 2019
I took the matter to Court. Renegade (Coleman) was present telephonically and, after testimony on both sides, the judge ruled in my favor. They were advised to provide full refund including court costs. I will update Ripoff Report on the matter once it is fully resolved.
