- Report: #1448259
Complaint Review: Coleman Furniture -
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Author Confirmed
Why?
Coleman Furniture
United States
Web:
https://colemanfurniture.com/
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Coleman Furniture Renegade Furniture order new and get refurbished with no recourse Other
Ordered dining table and 6 chairs. They shipped the chairs without table indicating table had a split in the wood and would need to be re-ordered. Shipping company convinced us to accept the chairs indicating that if left in their control they could get damaged. what we didn't know is that waiting for the second delivery attempt on the table put the chairs outside the cancellation window. After all why would we be concerned about that, right? When they went to deliver the table the 2nd time around we had to reject the delivery because the table had visible damage. Unhappy with the whole experience we wanted to return the chairs and cancel the entire order. They won't let us return the entire order and cancel citing that we're outside the cancellation window. They also insist it's their right per the T&Cs to repair the damaged table. So we're stuck paying for new and getting refurbished furniture unless we want to cancel the table portion of the order and pay for shipping and a 25% restocking fee. What a bunch of SCAMMERS.
