1fast4
Alexander,#2Author of original report
Fri, May 04, 2012
Colonial has offered $300.00 to compensate me for the items they lost and broke. They lost a box containing 3 pairs of my wifes Dasko nursing clogs; $140 a pair, 2 pieces of hand made doll furniture, and broke a laptop computer. 300 dollars doesnt even cover the shoes they lost.
Their offer also does not compensate me in any way for the countless hours I've spent on the phone with them from the beginning of my moving process. They were late multiple times at both pick up and delivery. Voicemails were repeatedly ignored throughout the entire process.
I was offered $100.00 initially when they were 3 days late picking up my furniture. Now to offer $300.00 when they lost boxes and broke my computer. What ever happened to the days of great custmomer service and striving for an amazing reputation in business? Colonial Van Lines continues to be a complete disappointment.
Colonial Van Lines
Florida,#3REBUTTAL Owner of company
Tue, May 01, 2012
One of our main goals is to be able to provide the most impeccable moving service there is. We regret to hear of your expressed displeasure with Colonial Van Lines. Our company does not believe in misleading our customers or misrepresenting our services and we stand behind this 100%. We notice since your posting there has been communication between you, our valued customer and our office in regards to addressing your lingering issues. Please be advised your claim has been revisited for reconsideration and settlement has been determined. Our office extended an offer for half of the amount requested which is more than the valuation option you chose.
We appreciate the opportunity to address your concerns and would like to extend apologies for the frustrations caused in duration of your move. We do appreciate your business and hope you will allow us to redeem your faith in our company of the opportunity ever presents itself as we will continue to work diligently to formulate mutual resolution. You may contact our office in regards to this response at 1-855-820-6918.
Thank you
Sincerely,
The Office of the President