SMP
NY,#2Author of original report
Wed, December 12, 2012
Finally after hearing from your "customer service" person and being offered a total refund of $475 for the crap job your company did, lack of movers, packing myself completely, purchasing out of pocket $650 dollars worth of moving materials, as your contracted driver showed up late and with none. Having my possesions virtually tossed into a climate controlled storage uurthernit by 3 day workers that placed boxes labled FRAGILE upside down, placing my dresser vertically and having to be constantly told by us to be more careful with our posessions upon delivery that constitues a Professional move! Think again....Further more we have been asked to sign off on any further customer service complaints againsts Colonial Relo and Colonial Van lines......Not happening.
I have 9 months from delilvery date of 11/20 to dtermine damages which Im sure you will try and find a way to get out off. Therefore....calling Melanie or Eric in the Senate Transportation Subcommitee, filing a complaint with the DOT in all states and making sure that others are warned is far better! I have already filed a complaint with the BBB in Margate Florida as well.
As of today on an idependent site your company has 215 majority negative reviews. You are not professionals in any way shape or form and if you were you would step up to the plate and really take responsibility for your companies actions or lack of!
SMP Charlestown RI Job 54636816-CO-3
Colonial Van Lines
Florida,#3UPDATE Employee
Tue, December 04, 2012
Our team apologizes for failing to meet your expectations and reported displeasure with your overall interaction with Colonial Van Lines Relocation Division. We value you and your shared feedback and it will definitely assist in our current efforts of improvement to our company entirely. As the information you have provided us with is insufficient to locate your account, we urge you to contact our office so that we can fully address your concerns. Please call us at 1-800-853-0039, providing us with your name and the job # number that was assigned to you by your booking representative.
Thank you.
Sincerely,
Colonial Van Lines Relocation Division