- Report: #1487874
Complaint Review: Colorado Technical University - Colorado Springs Colorado
-
Author Confirmed
Why?
Colorado Technical University
4435 N Chestnut St Colorado Springs, 80907 Colorado, United States
Phone:
224-208-2662
Web:
https://www.coloradotech.edu/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Colorado Technical University They refused to refund my money after I complained repeatedly about technical issues with their online platform that made it nearly impossible to learn the course material Colorado Colorado Springs Colorado
Colorado Technical University refused to refund me after multiple complaints I made about their online platform. The online platform was riddled with wrong answers, wrong information and non working video links that came from YouTube.
When clicking the links, the YouTube videos would say they had been removed by the original user making it nearly impossible to learn. I had to resort to learning the material from outside resources like Khan Academy, Google and other websites. CTU taught me nothing.
Their Intellipath screen would scatter and the words would be scrambled like a puzzle. The Intellipath answers would be wrong forcing me to mark answers incorrectly. I had to reach out to Instructors who kept apologizing to me for the "technical mishaps". I contacted IT, to no avail.
After months of wrestling with the platform, I considered it to be too stressful of a situation and contemplated withdrawing. I reached out to an advisor to get information on withdrawing. She NEVER replied back. When someone finally decided to, they waited to respond to me just a few days past deadline to withdraw in time for a refund. Cleverly planned.
CTU never replied to my requests nor any of my feedback, suggestions or concerns about Intellipath despite my plethora of complaints over a course of time. It is only now, that I demand a refund, that CTU chose to look into the matter, yet they wholeheartedly attempt to defend a faulty online platform while acknowledging it has quirks. They refunded me a $125 tech fee.
My entire CTU experience was horrible and I requested a refund for the entire 2nd semester. I had a 4.0 GPA at the time of withdrawal and despite the evidence I sent them of my computer's history where I taught myself the material from other websites, they insisted that I earned my 4.0 from them. Not true!
I sent them mounds of evidence and screenshots to substantiate my claim, yet they refuse to refund me. This school's online system, in my opinion, is not fit to properly teach students and I wouldn't recommend ANYONE attend the online classes.
Definitely do your due diligence and research this university thoroughly before you consider attending. What I learned during my time there was what I learned on my own.
