- Report: #36599
Complaint Review: COMCAST CABLE - BALTIMORE Maryland
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Author Not Confirmed
Why?
COMCAST CABLE
8031 CORPORATE DRIVE BALTIMORE, 21236 Maryland, U.S.A.
Phone:
410-427-9600
Web:
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COMCAST CABLE ripoff Customer NON Service that doesn't give a d**n BALTIMORE Maryland
I WAS A LONG TIME CUSTOMER OF COMCAST CABLE, I HAD NEVER GIVEN THEM ANY PROBLEMS UNTIL NOW. SOME ONE WAS STEALING MY CABLE, SOME ONE PLACED A PHONE ORDER FOR A 50.00 PAY PER VIEW THE ONLY CONFORMATION COMCAST GOT FOR THIS ORDER WAS MY LAST NAME, MIND YOU MY LAST NAME IS IN VERY BIG LETTERS ON MY FRONT DOOR ANY ONE COULD HAVE GOTTEN IT.
I HAVE NEVER ORDERED A PHONE PAY PER VIEW IN THE WHOLE 2 AN A HALF YEARS I'VE BEEN WITH THEM THE MOST EXPENSIVE ORDER I MADE WAS FOR 4.99. WHEN I FIRST FOUND OUT ABOUT THE CHARGE THEY SAID THEY WOULD TAKE IT OFF AND CREDIT MY ACCOUNT NEEDLESS TO SAY 2 MONTHS LATER IT WAS'NT REMOVED
SO AFTER ABOUT 15 PHONE CALLS AND THEIR REFUSAL TO CREDIT MY ACCOUNT LIKE THEY SAID THEY WOULD, I TOLD THEM I WOULD'NT STAND FOR IT AND CLOSED MY ACCOUNT I ALSO ASKED WHY THEY DID'NT RECORD THE PHONED IN ORDER?
WHY MY ACCOUNT # WASNT GIVE AND WHY THEY DID'NT ASK FOR MORE CONFORMATION? THIS COULD HAVE BEEN AVOIDED HAD THEY DONE THEIR JOBS PROPERLY NOW THEY SAY IF I DON'T PAY THEY WILL REPORT IT AND IT WILL REFLECT ON MY CREDIT HISTORY
I AM PISSED!!!
I WILL NOT PAY FOR SOMETHING THAT I DID NOT ORDER! PLEASE IF ANY ONE CAN HELP ME LET ME KNOW AND IF THIS HELPS YOU -GREAT! I DONT WANT TO SEE ANY MORE GOOD CUSTOMERS GET RIPPED OFF!
TERRY
BALTIMORE, Maryland
I HAVE NEVER ORDERED A PHONE PAY PER VIEW IN THE WHOLE 2 AN A HALF YEARS I'VE BEEN WITH THEM THE MOST EXPENSIVE ORDER I MADE WAS FOR 4.99. WHEN I FIRST FOUND OUT ABOUT THE CHARGE THEY SAID THEY WOULD TAKE IT OFF AND CREDIT MY ACCOUNT NEEDLESS TO SAY 2 MONTHS LATER IT WAS'NT REMOVED
SO AFTER ABOUT 15 PHONE CALLS AND THEIR REFUSAL TO CREDIT MY ACCOUNT LIKE THEY SAID THEY WOULD, I TOLD THEM I WOULD'NT STAND FOR IT AND CLOSED MY ACCOUNT I ALSO ASKED WHY THEY DID'NT RECORD THE PHONED IN ORDER?
WHY MY ACCOUNT # WASNT GIVE AND WHY THEY DID'NT ASK FOR MORE CONFORMATION? THIS COULD HAVE BEEN AVOIDED HAD THEY DONE THEIR JOBS PROPERLY NOW THEY SAY IF I DON'T PAY THEY WILL REPORT IT AND IT WILL REFLECT ON MY CREDIT HISTORY
I AM PISSED!!!
I WILL NOT PAY FOR SOMETHING THAT I DID NOT ORDER! PLEASE IF ANY ONE CAN HELP ME LET ME KNOW AND IF THIS HELPS YOU -GREAT! I DONT WANT TO SEE ANY MORE GOOD CUSTOMERS GET RIPPED OFF!
TERRY
BALTIMORE, Maryland
1 Updates & Rebuttals
April
Waldorf,Maryland,
I've been there too!
#2Consumer Suggestion
Mon, December 02, 2002
My husband and I wrote the report on Comcast prior to this one. They will not do anything until you piss the right people off. Send a complaint to the FCC then send a certified letter to Comcasts' main office in PA. (You'll find the adress on their website) To date, we are still having problems with our service. They won't credit anyhting else, so we told them we would not pay. The FCC clearly states, "No Service, No Payment." We told them when they finally fixed the problems, we would pay for what service we did receive, we were told that was fine. We also have been charged for PPV's we never ordered or received. Funny though, if we try to order a PPV, we're told to call their local office. When we call the local office, they tell us that everyone that has digital gets PPV by pressing the order button. Bull! All it does when you hit the order button, is tell you to call In Demands PPV Number. So my question to Comcast would be, if it's so hard for one of us that have cable to order a PPV on our account, why is it so easy for someone else to order it on our accounts? They're probally pulling a "Blockbuster". You see at Blockbuster, an employee will rent a video that comes in and they don't check it in. The customer gets a late fee and wonders how it was late when it was clearly in on time. I think that's basically what Comcast does, their employees order PPV on someone elses account and they get billed. There are new Cable rules and regulations being discused in Congress right now, hopefully someone does something about Monopolies taking advantage of consumers. It's got to stop somewhere. Good Luck!
