- Report: #106843
Complaint Review: Comcast - St Paul Minnesota
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Comcast
St. Paul, Minnesota St Paul, Minnesota, U.S.A.
Phone:
651-222-3333
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Comcast poor customer service, lazy technicians, rip-off indeed! St Paul Minnesota
Well, I'm tired of Comcast foremost. We have had Comcast cable/high speed internet for the last few years, anyhow, we just moved to a new place and was supposed to have our cable internet hooked up this past Monday, well of course, time flew by and I called to check on the driver and where he was since he was already an hour late (past the 11-1 time frame) anyhow, they had said he was here, which he was not, he claims he was here, but I was here all day and nothing. Not one phone call or buzz on my intercom system. I had checked with the office and they had said they didn't see a Comcast vehicle ever pull in. I told them well why can't he just come back, it only takes not even 20 minutes if that to hook up everything because we already have the modem, cable etc etc...so anyhow, the said he couldn't come back blah blah blah and
I proceeded to talk to a supervisor, then they said, the would offer a transfer fee waive (which they charge 24.99 to transfer when you are moving, what a ripoff!) so anyhow, they say they are going to waive that, so then they tell me that the next time they can come out was that Thursday. I swear after my husband and I talked to them about this crap we must have spent well over 3 hours talking to them within 8 phone calls to them that day. Their technicians are lazy, liars, and the customer service with comcast just sucks. They put you on eternal hold forever and when they do get back to you all they can say is, "I am not sure what happened, blah blah blah, and this and that" and they give you the run around.
I am so fed up with them, but they did finally come out yesterday and hook everything up, but of course the tech who came here was a jerk so I am going to write a letter to the office and complain because of the service we are getting. I also feel that Comcast overcharges big time too. We pay 93.00 a month for this crap, which consists of basic cable and high speed internet. I'd go with someone else, but unfortunately, there isn't anyone to offer these services in this area and at this new apartment complex. So with this being said, comcast needs to restructure their service because it is POOR POOR POOR!
CH
Minneapolis, Minnesota
U.S.A.
I proceeded to talk to a supervisor, then they said, the would offer a transfer fee waive (which they charge 24.99 to transfer when you are moving, what a ripoff!) so anyhow, they say they are going to waive that, so then they tell me that the next time they can come out was that Thursday. I swear after my husband and I talked to them about this crap we must have spent well over 3 hours talking to them within 8 phone calls to them that day. Their technicians are lazy, liars, and the customer service with comcast just sucks. They put you on eternal hold forever and when they do get back to you all they can say is, "I am not sure what happened, blah blah blah, and this and that" and they give you the run around.
I am so fed up with them, but they did finally come out yesterday and hook everything up, but of course the tech who came here was a jerk so I am going to write a letter to the office and complain because of the service we are getting. I also feel that Comcast overcharges big time too. We pay 93.00 a month for this crap, which consists of basic cable and high speed internet. I'd go with someone else, but unfortunately, there isn't anyone to offer these services in this area and at this new apartment complex. So with this being said, comcast needs to restructure their service because it is POOR POOR POOR!
CH
Minneapolis, Minnesota
U.S.A.
2 Updates & Rebuttals
Donica
Dallas,Texas,
U.S.A.
Solutions
#2Consumer Suggestion
Wed, February 02, 2005
Get DirecTV and whatever local DSL provider is in your area. When we moved to Texas from NY, we did. We tried to get ComCast to come out (we weren't sure we could get DirecTV in the apartment complex), and after waiting two days for a tech to come we told them to screw off. DirecTV is WAY more reliable. Once they screwed up and didn't tell us that we needed a letter from our landlord to install a dish. It delayed our service, and to compensate they gave us free months of Showtime. Want to know what Comcast gave us for making us wait two days for a tech that never showed up? Not a damned thing. I had to call in to work, and I let them know this, and they offered nothing. Comcast is HORRIBLE company. We were so relieved to find out that we could get DirecTV here. We immediately called and set up an appointment. They are getting us in on Friday morning (within two days of the call), whereas Comcast has us wait over a week and then didn't show up. And usually your local DSL provider is cheaper than cable. They usually will give you a set rate for a year. We have used both Verizon DSL and now SBC Yahoo DSL. Both have better service than cable (Adelphia in Buffalo is pretty bad, too...but not as bad as Comcast). Any differences in speed are virtually unnoticeable to the common user. Hell, SBC's DSL even came with a wireless DSL modem with four wired connections! :-D
Jack
Minneapolis,Minnesota,
U.S.A.
sounds like you have a bad attitude
#3UPDATE Employee
Sat, January 15, 2005
you sound like you have a general bad attitude. 93 dollars is arguably expensive, especially when you were given introductory rates that were probably almost half of that. and you say you didn't hear the phone ring, did you give them the right number, you said that you were in the process of moving, was the number to your old residence? and 24.99 for a transfer fee isn't that bad. consider what you would pay a gas company, or phone company. and when you say you didn't see a comcast vehicle, i would like to note that in many cities comcast uses independent contractors, particularly on installs. most of the time these guys are driving say, a ford pickup with a ladder on the back and a small comcast magnet on the fender. and when you say that the guy that did hook it up was a jerk... was he a jerk because you treated him like crap and throw all your anger at him that was not related to him at all? sounds like it. If you weren't pissed off in the first place you probably wouldn't even think of him as a jerk. I know if i run into an irate customer and nothing in the world is going to make them happy, i just do my job to my standards and try and get done and hope the next job goes better. you'll find that common courtesy goes a long way
