- Report: #4837
Complaint Review: Comm South Companies - Dallas Texas
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Author Not Confirmed
Why?
Comm South Companies
POB 821269 Dallas, 75382-1269 Texas, U.S.A.
Phone:
1800-936-5223
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Comm South Companies Rip-Off nasty & rude
Comm South is a big rip off. They will turn off you phone service even when payment has been made, and you have given them the receipt number several times over the phone and thru fax. Then they tell you there is a 8-10 day wait plus a reconnection fee that needs to be paid for their error. This is crazy.
Customer service Reps should be friendly not nasty and rude but these people make Scrooge look like a Saint.
Customer service Reps should be friendly not nasty and rude but these people make Scrooge look like a Saint.
2 Updates & Rebuttals
Tiffani
Mesa,Arizona,
Bad Business with Comm South
#2Consumer Comment
Mon, April 22, 2002
My mother is a consumer of Comm South and this is the fourth time her phone has been turned off when she has made payments. Not only has she faxed in a numbers and proof but she has call and spoke with Rep's and they were very rude to her making it seems like it is her problem due the to their communication error of their company not having the correct infrasturcture to run a company. It not fair for a company to take advantage of the average consumer who was looking for alternative phone companies besides Qwest.
alicia
arlington,Texas,
Not a Comm South basher
#3UPDATE EX-employee responds
Wed, April 10, 2002
I worked for Comm South for approximately seven months in 1999. At that time, it was a very new company, in a very small call center,with, admittedly, fewer customer service representatives than was needed. However, this was an issue that management was aware of and strived to make better. I am sure that you had problems with a Customer service Representative who was less than friendly but that is true with many companies. Did you ever stop to think that maybe you should have treated the reps like you would like to be treated? After all, they are only human just like you! Believe me, I had my share of nasty and rude customers who didnt want to give me a chance to be my happy, helpful self! I am sure that service is faster and more efficient now. They have expanded and have many more reps to better assist their customers. Creating an entire website to bash a company is a waste of time. I would hope that we as people would devote more of our time and money to causes that will help make our time here worthwhile. Let us not continue to consume ourselves with anger about things that are so very trivial! Thank you!
