- Report: #4271
Complaint Review: Comm South Companies - Dallas Texas
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Author Not Confirmed
Why?
Comm South Companies
PO BOX 821269 Dallas, 75382-1269 Texas, U.S.A.
Phone:
1-800-936-5223
Web:
N/A
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Comm South goes South with Customer Service *UPDATE ..thank you
Comm South operates a 33,000 foot call center with approximately 250 Call Center employees. With over 350 employees throughout the company, Comm South will continue to be number one!
I contacted Comm South and applied for service on 1/10/01. After waiting 3-5 days as instructed, I called for my new number.The customer service rep (after waiting 1 hour) told me that I was never entered into the computer. I gave her my information again and was told to wait 3-5 more days. I did. I called again after this waiting time (38 min)told me I still was not in the computer and wanted my information again.
I called today 1/23/01 (hold time: 42 min) and was told that my information was not in the computer and could I give it to her again. This apparently is happenning to alot of people. Comm South is collecting money but not providing service and issuing false (My company is great advertising) misleading ads.
I contacted the company that previously carried Comm South and they said that Comm South is a joke...people would be better off with a service similiar to but not Comm South (They dropped them like a hot potatoe) but nobody knows this.
I contacted Comm South and applied for service on 1/10/01. After waiting 3-5 days as instructed, I called for my new number.The customer service rep (after waiting 1 hour) told me that I was never entered into the computer. I gave her my information again and was told to wait 3-5 more days. I did. I called again after this waiting time (38 min)told me I still was not in the computer and wanted my information again.
I called today 1/23/01 (hold time: 42 min) and was told that my information was not in the computer and could I give it to her again. This apparently is happenning to alot of people. Comm South is collecting money but not providing service and issuing false (My company is great advertising) misleading ads.
I contacted the company that previously carried Comm South and they said that Comm South is a joke...people would be better off with a service similiar to but not Comm South (They dropped them like a hot potatoe) but nobody knows this.
3 Updates & Rebuttals
M.
Hoyle,Delaware,
A new attitude
#2UPDATE EX-employee responds
Wed, April 24, 2002
To sum up what the previous person spoke about, CSC had some previous management issues that caused various problems for the employees, but also for the customers. Since that time, a very qualified individual has led the effort to build Comm South back to the impressive CLEC that it once was. Comm South employees are very dedicated to customer satisfaction and quality service. They are making strides to improve the customer experience and are motivated to do so. Not every customer will be satisfied all the time, but the goal is to close the gap and attempt to solve customer problems and provide him or her with the highest level of service. Pre-paid telephone companies are necessary for the budget-conscious consumer and Comm South is on the path to once again become the premier pre-paid telephone provider in the United States. CSC thanks all the loyal customers who have chosen them to be their local phone service provider.
Justin
Carrollton,Texas,
Info on how CSC got the way it is.
#3UPDATE EX-employee responds
Wed, March 06, 2002
Comm South Companies was the best phone service you could get when it first started. They had the inside track on everything. Every angle was coverd. Then the original owners sold. They sold the company to Topps Telecomm. Subsidiary of Telmex. Topps wanted to handle the company their way and didn't listen to any thing the managers or upper management had to say. They hired a President that was not qualified to handle this type of company. Every decision they made negativly affected the company. They brought on a new system and drained Commsouth of millions of it's money. T he system wasn't for what we were doing. After they destroyed Commsouth. They sold. Tucked tail and ran. After that it was too late for commsouth. Order processes were affected. Nothing worked. That is why you couldn't get good service. The system couldn't work. And as for the Company that sold Commsouth and then said they abandoned us cause we didn't know what we were doing. Thanks.
The Service Center's assistant called me back
#40
Mon, February 05, 2001
This email is an UPDATE to RipOff #4271. Comm South goes South with Customer Service (#4271) Comm South Companies (Telephone Companies) 1/23/01 (Last Modified: 1/23/01) 2/05/01 UPDATE: As of 2/01/01 I have had phone service. After I contacted you (Rip-off Report ..and badbusinessbureau.com), and got some real phone numbers to call (Customer Service) I was given service adequate to call (Quality). The Service Center's assistant called me back with my new number and told me when service would be provided. I will retain my ultimate decision on whether I would recommend the service to anyone else, but for now I am pleased. Thank you.
