I have never, ever encountered a company with such rude and abusive representatives! Never. I talked to three different people, each equally as rude. I couldn't expain the problem because they kepot talking over me, and finally just hung up on me. I place my oreder after business hours so couldn't call to have the problem resolved. So I emailed them - four times - each time getting responses that were either unclear or down-right lies! So, if you have a problem with this company, you're out of luck and out of the money they jipped you out of. Do NOT deal with compressionsale.com. Ever.