#20
Tue, August 07, 2001
This email is a rebuttal to RipOff #2767. It was sent by Anonymous at [email protected]. Open your box before you buy at CompUSA! (#2767) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Anonymous Their relationship to the company: Supporter Rebuttal: Yes, CompUSA does have a shrink wrap machine in back. And yes, so they can shrink wrap returns and put them on the shelf as new. I know. I worked at one for 3 years. They typically hire a teenager kid for cheap who doesn't know the difference between a Sound Blaster and a nVidia card. So he thinks what's being returned is what should be in the box. There was even an incident where someone tried to return a flatbad scanner with just reams of paper in the box. They almost got away with it. The front counterperson didn't even check. One of the technicians were suspicious. Lesson learned: Get to know the difference between factory shrink wrap and store shrink wrap. They look different. If you are going through a shelf full of a particular product, examine the wrapping on them. You just might find one or more with a different type of wrap.