Jason
Peabody,#2Consumer Comment
Thu, February 03, 2005
I am still going at it with Cmserve. 1) I get service from 2waygadgets in November of 2003. 2) In March of 2004 it is announced that Comserve bought my account, and "lost" my billing info. I start getting billed. 3) Later that month, I contact Comserve to find that I can't get my prepay back as of yet, and request to deactivate the pager. 4) The pager deactivates as of late March 2004 or early April 2004. 5) In late November of 2004, I contact Trina to recify the situation, layed it all out via email. 6) I forward all requested information, Trina says "ok" and reactivated the pager as of early December of 2004. 7) Middle January 2005, I get a bill. (my service should have not expired yet) So I contact Trina again. I already layed it out via email before, and faxed the invoices, so why is this happening? Does Trina actually read the whole email, or does Trina just ignore it? huh? 8) Next, Trina just confirms everything is OK, there is nothing wrong, and then this phantom 10/10 deactivation date shows up. So, here we go again, back to square one. No prepay service, being billed monthly.
Jason
Peabody,#3Author of original report
Thu, June 10, 2004
I have an update. I have sent a complaint to the FCC about 2waygadgets. Later I received a letter from ComServe in response to the FCC complaint. The lettr satisfies two things. 1)ComServe acknowledges that 2waygadgets went out of business. 2)ComServe removed the charges from my account. I see a discrepancy in the letter, though. The letter says .. ..."Comserve Corporation has offered Mr. Mangiafico the opportunity to continue with his paging service on a month-to-month basis. If he decided not to accept the offer there would be no further obligation to Comserve." ... I was not offered "the opportunity" to continue my pager service. I was just forced, just started billing me. When I "decided" I didn't want the pager, I was clearly told that I had to pay $14.95 after I deactivated the pager. Billing continued. There was an obligation right there. Only after responding to the FCC complaint, the billing stopped, hence they said they my balance was now $0 in the response letter from the FCC complaint. Conclusion. Based on ComServe no longer billing me after the FCC complaint, I consider this complaint resolved on the part ComServe. The complaint with 2waygadgets.com is still open.