Angry Customer
Dallas,#2Author of original report
Tue, March 23, 2010
I have called customer service for over a month and a half, but still no answers and this is not resolved. Your company is dot doing anything but making excuses for your company's error. I have talked to at least 8 different people including senior supervisors and their managers with no luck. Your company does not care at all & you insist that I must pay or you will continue to report negative credit. I have heard excuses as to why I owe the debt and why I never received a phone call or letter asking for payment in two years and it made no sense. I was told "when you paid off the washer and dryer the same day as adding the vacuum, it made our system think payments were made for a two year period." I informed this was bull and made no sense at all. Even if it was true, how did I get charged $800 in interest charges over a two year period of "payments shown made"? Wouldn't this mean that I would have never been charged interest if your system thinks the payment was to cover the next two years? Either way, as of now nothing has been resolved.
Conn''s Support
Beaumont,#3UPDATE Employee
Fri, March 19, 2010
Dear Conns customer, We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at: 1-877-358-1252 or via the web at http://support.conns.com Thank you Conns customer support