- Report: #455500
Complaint Review: CONNS APPLIANCE STORE - KATY AND BEAUMONT Texas
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Author Confirmed
Why?
CONNS APPLIANCE STORE
3295 COLLEGE ST KATY AND BEAUMONT, 77701 Texas, U.S.A.
Phone:
800-280-1514
Web:
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CONNS APPLIANCE STORE SOLD A MOLDY MATTRESS, SENT A LIAR TO FILE A REPORT IN THEIR FAVOR KATY AND BEAUMONT Texas
I purchased 3 items including a mattress. Conns ( which is an appropriate name for them) came out and delivered and set up the mattress. I noticed a funny smell each time I went upstairs and finally determined that it was the mattress from Conns that is in my guest room.
The mattress smelled like MILDEW so I called the salesperson and was told that I needed to call the Customer Service Center to schedule an inspection. So I did that but kept having to reschedule since the window of time that they give means that you have to take a day off of work.
I wasted one day because the "inspector" was a no-show, no- call..Finally after 4 weeks of the disgusting smell they sent someone out at a time that fit my schedule. I thought that the person was an impartial third party but I should have known better since he was contracted by Conns.
He filed a report that said we dragged the mattress and that is why there are black spots. He is a LIAR!! That mattress has been in the same place that they put it in on 04/04/09!! It was moldy when they delivered it and it has a tear that looks like when they cut the plastic off they cut the mattress.
I want a new mattress or a refund but since I can't get ALAN SHEPHERD the VP od Consumer Complaints in Beaumont to call me back I guess my only recourse is to pay for my other 2 items and not pay for the mattress,
I guarantee I will get calls then!!
Mr
RICHMOND, Texas
U.S.A.
The mattress smelled like MILDEW so I called the salesperson and was told that I needed to call the Customer Service Center to schedule an inspection. So I did that but kept having to reschedule since the window of time that they give means that you have to take a day off of work.
I wasted one day because the "inspector" was a no-show, no- call..Finally after 4 weeks of the disgusting smell they sent someone out at a time that fit my schedule. I thought that the person was an impartial third party but I should have known better since he was contracted by Conns.
He filed a report that said we dragged the mattress and that is why there are black spots. He is a LIAR!! That mattress has been in the same place that they put it in on 04/04/09!! It was moldy when they delivered it and it has a tear that looks like when they cut the plastic off they cut the mattress.
I want a new mattress or a refund but since I can't get ALAN SHEPHERD the VP od Consumer Complaints in Beaumont to call me back I guess my only recourse is to pay for my other 2 items and not pay for the mattress,
I guarantee I will get calls then!!
Mr
RICHMOND, Texas
U.S.A.
