James
78602,#2Author of original report
Tue, March 15, 2011
On the last 3 service calls no they have not used gloves... even when i asked and offered them some of my disposable nitrile gloves that i use in my shop. but on the first 2 i know they did ... my problem is that on the first service call they replaced the entire lamp assembly, this happened in the first 90 days of ownership ... no need for gloves there. The life span is no different.. i think they are avoiding the real repair due to cost of repair / replacement.. their own service agreement says on the 3rd re-occurance of the same part they will exchange the unit. we had 3 issues in the first 90days on this unit... i don't think it was ever right or repaired correctly.
Jim
Millbrook,#3Consumer Comment
Fri, March 11, 2011
If not hand oil will break it, Use a plastic Bulb holder to install it, and the blowout problems will end.