Complaint Review: Conn's Furniture and Appliances - TEMPE Select State/Province

 I had a new home that I had built and used conn's to get appliances in Jan 2017 only because they offered 12 mos same as cash. Debbie my representative slipped the insurance AND $1900 worth of service contracts into my $7300 purchase. When it was caught AFTER the fact because they have you sign on a tablet that jumps from sign here to sign here spot automatically, I advised them I own this house, it has insurance and have been jumping through hoops for 3 mos to get the insurance off the acct. I had to go to the store, fill out 5 forms myself to cancel the service contracts. 11 contracts, 1 was a $219 contract for a $419 microwave. Seriously, over 50% of the cost of the item for a service contract? RIPOFF. I then had the girl make me copies and she said she'd send them in via fax for me. How nice of her. Only she never faced them and simply tossed the forms in the garbage. When found the money still owed on thee acct I provided the copies and a nice video of me in the store giving the forms to the nice lady and her giving me copies back to the AZ Atty General. Those service contracts are off my acct. We won't even get into how a Conn's delivery person stole from my home. Yes, Conn's is in my opinion a criminal organization that tries to prey on the lower educated. Difference is, 23 yrs working in finance and they were delivering to a brand new 1/2 million dollar home. I'll use the interest free option, but will never set foot in their store again.

I almost exposed & defended my illness ... Almost made a case for medical marijuana ... But then I remembered that THIS is a report about POOR CUSTOMER SERVICE AND BAD SALESMENSHIP. 

The funniest thing about this entire situation is the fact that the warehouse management was appaled by their employee's behavior. They apologized and issued me a refund for all delivery fees. 

Now, my marijuana induced mind had the sense to call Conn's and tell them I was bringing in the check issued to me for the delivery and that I would like that and the insurances removed from my contract so that my contract would be fair. My hope was to not have the optional insurance and not have the delivery fee that was refunded removed so as not to incrue interest over the period I am paying. 

Conn's REFUSED to remove the delivery fee from the contract and they are still trying to get me to jump thru hoops for the insurance to come off. I did not go to Conn's looking for a negative strike on my credit, I had a great year in 2013 and really don't NEED the bad credit. However, the customer service is so poor at this company that I refuse to have a 2 year relationship with them. 

I have called every phone number Associated with this business and still, NO HELP, NO CALLS BACK... If I make a choice to wash my hands of it, so be it. 

My illness & medication doesn't effect anything in this report. Had I of said I had Vicoden on the bathroom counter & he asked for some would you call me a pain pill junkie? ... I'm a 37 year old woman, I believe I am able to consciously and responsibly maintain my mind and medication. 

Thanks for your essay on medical marijuana use and abuse, super informative although I only read the first paragraph because NOTHING you had to say has anything to do with the poor salesmenship that was displayed to me at Conn's furniture. Consider turning this into your english professor & find something to do with all your spare time. 

One last thing I can point out is that I did have to have over 2,000.00 in work done on my new home upon moving in. I had 2 different plumbing companies in my home, the cable company, two handymen, one property manager, an electricion and air conditioning repairmen. NOT ONE OF THESE WORKERS MENTIONED MY HOME "REEKING" OF MARIJUANA OR ("Duh") asking to purchase some of anything in my home. 

 Because NOTHING in your report is a ripoff. Ok so the delivery man asked for some of your weed. If your going to smoke it in the house and have your house reeking of it, youre going to have to expect it. DUH!! Sounds to me that you just dont like ppl asking for your weed. Yep you got $4000 credit. Good for you. But you ALSO smoke medical MJ which means you either have a serious medical condition, or you used the system and a favorable doctor to get your way. Odds are that you also reeked of weed when you went in. They would have smelled it off of you. So YOU getting the "Oh s*** I got arrested" insurance would be a good idea. Im betting you were also high as a kite when you went in. I have never known ANYONE who smokes med grade MJ to NOT be blazed out. So odds are you also agreed to the insurance but know that you have sobered up you dont want it.

You have invalidated your own post by admitting your drug use. We cant take your report seriously because your mostly high. You have a SKEWED perspective. Meaning that being high means that you dont SEE reality the same way as people who are NOT high. Its your thing and you do what you do. But dont come on a complaint site and spout your issues because we all know youre just not in your right mind.

Besides all that you go right ahead and scam them for what is LEGALLY their property. Go right ahead and dont make those payments. Im sure when they come to your door asking for their property back, you will just shut the door in their faces and go chief somewhere. That way since it is OVER a misdermeanor price. They can not only have you arrested for theft. But they will KEEP YOU from your weed. Along with destroying that credit, and possibly your lifestyle, you go right ahead. You will just go and get high and find some other way to scam.

Im all for Med grade MJ. There are people who legitamatly need it. Odds are that you dont and your abusing the system. SO go smoke a bowl and giggle over your nefarious plans to steal furniture. Its your life do as you feel you should do. But dont come here looking for symapathy AFTER admitting your med grade drug addiction. It invalidates your own argument.