- Report: #300740
Complaint Review: CONN'S - Beaumont Texas
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CONN'S
3295 College Street Beaumont, 77701 Texas, U.S.A.
Phone:
409-832-1696
Web:
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CONN'S Appliances Lost Payment Run Around Beaumont Texas
On Oct. 25,2007 I made a $500.00 payment inside Store #71 by check. as of today Jan 16,2008. The payment still has not posted to my account. Now when I discovered this on 1-08-08 I called the 800#. 4 times 3 of which I was hung up on. On the 4 call I was told the bad news. To which I responded that I have a cancelled CHECK. And was called a liar.
Well I went to my bank and got a copy of this check. Went into store #71. Showed them the check at which time the cashier said that there was no proof of this. At which time I asked for a manager. and low and behold the guy that I had dealt with on 10-25-07. Was the manager on duty. He said that he had remembered me. He called the customer service department. And gave me a name of Lucia that would take care of this matter.
I called her and faxed her the copy of the check both front and back. The next morning on 1-9-08 I received a call back from her stating that they needed a copy on my bank statement to prove that this had posted to my account. I re-faxed a copy on the check again front and back and a copy on my bank statement. and was told that someone would be calling me back.
At 1:44 P.M. on 1-9-08 a research rep by the name of Nick called me back. And said that in fact there was an error. And that he would be crediting my account for the $500.00. at which time I thought this over.
Today I received a letter from A customer service rep by the name Undrea. Telling me that they needed a copy of the check front and back to investigate this matter. I called and in fact my account has never been credited.
There has been no help form CONN'S as of this date.
My warning is stay away from this company!
Unhappy in houston
Houston, Texas
U.S.A.
Well I went to my bank and got a copy of this check. Went into store #71. Showed them the check at which time the cashier said that there was no proof of this. At which time I asked for a manager. and low and behold the guy that I had dealt with on 10-25-07. Was the manager on duty. He said that he had remembered me. He called the customer service department. And gave me a name of Lucia that would take care of this matter.
I called her and faxed her the copy of the check both front and back. The next morning on 1-9-08 I received a call back from her stating that they needed a copy on my bank statement to prove that this had posted to my account. I re-faxed a copy on the check again front and back and a copy on my bank statement. and was told that someone would be calling me back.
At 1:44 P.M. on 1-9-08 a research rep by the name of Nick called me back. And said that in fact there was an error. And that he would be crediting my account for the $500.00. at which time I thought this over.
Today I received a letter from A customer service rep by the name Undrea. Telling me that they needed a copy of the check front and back to investigate this matter. I called and in fact my account has never been credited.
There has been no help form CONN'S as of this date.
My warning is stay away from this company!
Unhappy in houston
Houston, Texas
U.S.A.
