- Report: #348384
Complaint Review: Conns - Beaumont Texas
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Author Confirmed
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Conns
Beaumont Service Dept Beaumont, Texas, U.S.A.
Phone:
409-832-9938
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Conns, Still waiting for 4 months for 52in RCA TV to be repaired Beaumont Texas
In march of 2008 called service dept in beaumont,tx for 52in tv to be repaired sears could not repair they notified conns in beaumont, every week twice a week for 4 months tried to get tv repaired paid almost $500 for warrenty which expires in aug no one has yet been to my house to repair and no one will let me speak to ceo.
Ruth
Shepherd, Texas
U.S.A.
Ruth
Shepherd, Texas
U.S.A.
1 Updates & Rebuttals
Know4sure
San Antonio,Texas,
U.S.A.
Sears couldn't fix the TV you bought from CONNS?
#2UPDATE EX-employee responds
Fri, July 11, 2008
Conns has had to sub out some of their repair work because they don't pay enough to attract top flight technicians. It is extremely sad to see that even their subs can't stem the "bleeding" that will eventually cause their service department to close down altogether, although they wil continue to sell "service contracts". Anyone who buys a "service contract" from this point forward is an absolute idiot. Consumer Reports several years ago stated that if you want to purchase a service contract on something, you are better off to purchase a "second something" and keep it until the original fails. Look at the money you spend on a contract that is not honored or serviced. It makes more sense to purchase 2 than to wait for Conns to fix it! In the "too long" I was employed by this company I did learn one thing that may help you. And that is, if your product has not been repaired, especially after 4 months, you get better results by going to the service center in person and take the unit with you. Make sure you leave the broken merchandise there and offer to call your local "Eyewitness Wants To Know" station so that everyone will know your story. I expect that repairs will happen a lot faster after that. Do that or return the unit to the store where you purchased it and make sure you speak to the few customers that are in the store and let them know what kind of "service" they can expect. Good Luck.
