- Report: #1366147
Complaint Review: Conn's - Internet
-
Author Not Confirmed
Why?
Conn's
Internet, USA
Phone:
800-280-1514
Web:
www.conns.com
Categories:
Business Rating:
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Conn's Customer Service personnel: Alyssa, Ray, DL Reported me late to the Credit Bureaus Twice when I wasn't late at all. Beaumont, Texas, Internet
As a long time customer of Conn's who has spent more than $40K with them, I was shocked to see that they returned my payment to me of $109.87 in November 2016 in error. Because they made this error, they reported me to the cridit bureause as late. I was not late, I paid. They sent the money back like idiots.
I returned the check to them and have made two more payment os this account which is one of four that I presently have open. The account has not been corrected and in March, they reported me late again which is totally incorrect.
This morning I got a reply from another idiot saying that there was a balance due because they sent my payment back. Are all these people high school dropouts? I Paid ontime. Conn's sent my money back. Their error. I paid again twice, still showing that I owe the check they sent in error that was returned. Evidently when Alyssa said she would get the check credited, she didn't do thta, and remove the $5.00 late fee since I wasn't late...didn't happen either.
As of today, account is totally incorrect. Two payment have not posted, still showing me late when I was never late. Have not corrected due dates because nothing was corrected online. However I got a statement in the mail that shows everything was corrected and balance owed for that period was zero. That, of course, is not what's online.
I need the account to be posted accurately and all late reports to the credit bureaus to be removed and not to receive one more "Deemed Solved" statement until it actually is solved.
