- Report: #900383
Complaint Review: conns - Shenadoh Texas
Reported By:
conns -
CONROE, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
conns
19075 I -45 suite 115 Shenadoh, Texas, United States of America
Phone:
936-271-1588
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
conns bought 2,000 dollars tv went out in a month they refused to fix it for over a month had to fight all the way to corp. to finally get anything done had extened warrantry. still made me paid full price Shenadoh, Texas
Conns sells products they do not stand behind. I bought a Samsung big screen Tv. a month ago the entire board went out and i had to fight for days to get someone to come look at it. Was here 10 minutes says have to order part will take another 10 to 15 days to get the part in.But they still forcing me to make the regular payment. I have a extended warranty and they tried not to honor that either.They stated to me you people always want something for nothing this was the corp office.do not buy from conns unless to want a headache to deal with and crap for your money.
caroline S
Conroe tx
caroline S
Conroe tx
3 Updates & Rebuttals
Jose
mansfield,Tennessee,
THE CONNS CUSTOMER SERVICE LINE
#2Consumer Comment
Fri, June 14, 2013
I CALL BS ON THIS ONE...IVE CALLED ,I SPENT THE ENITRE MORNING CALLING. I GOT THREE NAMES,CRYSTAL,JANET, AND CATHERINE. I ASSUME THATS CATHERINE TRAHAN. I AM WORKING ON GETTING NUMBERS AND EMAILS FOR ALL UPPER MANAGEMENT STAFF AND I WILL CALL AND EMAIL EMAIL EVERYDAY UNTIL THIS GETS RESOLVED.
JANET WAS ACTUALLY KINDA NICE AND HELPFUL..
HERES MY EMAIL IF SOMEONE FROM CONNS WANTS TO MAKE THIS RIGHT
JOSE
Jose
PLANO,Texas,
CONNS DENTON TEXAS
#3Consumer Comment
Fri, June 14, 2013
I JUST PURCHASED A 70" SHARP TV IN MID APRIL FROM THE DENTON STORE. I GOT IT ON SALE AND THOUGHT I WAS GETTING A GREAT DEAL. I DID'NT MOUNT THE TV FOR A MONTH BECUASE I WAS SHOPPING AROUND FOR THE BEST DEAL FOR A PROFESSIONAL TO COME OUT. I FINALLY DID AND 1 WEEK IN THE TV STARTS JUST SHUTTING OFF ON ITS OWN. I JUST FIGURED IT WAS SOMETHING IN OUR SETTINGS SO I IGNORED IT SINCE I REALLY DIDNT WATCH IT FOR A LONG PERIODS OF TIME. WHEN I ACTAULLY TRIED TO WATCH A BASEBALL GAME IT DID IT REPEATEDLY AND THATS WHEN I NOTICED THE "TEMPATURE"MESSAGE IN THE BOTTOM RIGHT HAND CORNER.
NO BIG DEAL IVE GOT A WARRANTY AND ITS COVERED RIGHT? ,,,,,EEEEEHHHHH WRONG!!! EVEN THOUGH THIS BRAND NEW TV IS FAULTY APPRENTLY FROM THE MFG, THE STORE HAS A POLICY THAT AFTER 24 HRS ITS SENT TO THERE SERVICE DEPT. AND THEY DECIDE TO FIX IT . SO I HAVE BRAND NEW TV , THAT HAS TO BE OPERATED ON, THAT I HAVENT EVEN WATCHED FOR MORE THAN AN HR!!! THE SERVICE GUY CALLED AND SCHEDULED ANOTHER SERVICE GUY TO COME OUT AND THEN THAT GUY RESHEDULED, AND GUESS WHAT STILL NO SERVICE GUY!!!!!!!!!
IM NOT ASKING FOR ANY HANDOUTS , I JUST WANT WHAT I BOUGHT A NEW WORKING TV. IVE PURCHASED OVER $10,000 WORTH OF ITEMS FROM THEM OVER THE LAST THREE YEARS , I DONT THINK THIS IS ASKING FOR TOO MUCH. THE CUSTOMER SERVICE GIRLS ARE JUST COLD AND COULD CARE LESS WHAT YOUR GOING THROUGH. I GET IT...ITS A JOB BUT IS CUSTOMER SERVICE!!!! I DONT THINK THEY DONT UNDERSTAND THE MEANING OF THAT.
I AM A PLANT MANAGER 200,000 SQ FT FACILTY IN DALLAS. WE SERVICE THE STEEL INDUSTRY AND MY CUSTOMERS ARE OF THE UPMOST IMPORTANCE. ILL GET CALLS AT 8:00PM ON A SUNDAY NIGHT FROM A CUSTOMER THAT NEEDS HELP I DO THE BEST I CAN! I JUST DONT UNDERSTAND WHY A COMPANY LIKE THIS DOESNT SHARE THESE SAME VALUES!!
JOSE
Conn''''s Support
Beaumont,Texas,
USA
Conroe, Tx
#4UPDATE Employee
Wed, June 20, 2012
Dear Customer
Thank you for bringing this issue to our attention. We would like to turn your experience from negative into a positive one. Please reach out to our team of specialists with your invoice number or customer code, and include a telephone number with the best time and date to reach you at call us at 1-877-358-1252 so we can address the complications
you experienced and each an immediate resolution. We look forward to working with you, and resolving your issue. Thank you.
