- Report: #352159
Complaint Review: Consolidated Smart Systems - Gardena California
-
Author Confirmed
Why?
Consolidated Smart Systems
Gardena, California, 90248 Gardena, 90248 California, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Consolidated Smart Systems Paying for Nothing! Gardena California
I live in an apartment building and have Directv as my cable provider. I pay my cable bill to Directv but also have to pay an additional $6.95 to Consolidated Smart Systems for pretty much no reason. On July 15, 2008 Consolidated Smart Systems stoped my service since I had a $34.98 balance so I called to pay the bill and they charged my an additional $50 reconnection fee and told me I have to wait 8 DAYS before they can send someone out for service! I don't understand why I have to pay them every month if they don't provide any service, what gives them the right to stop a service they do not provide without giving me a notice, especially if it takes them 8 days to reconnect the service and why should I pay them $50 fee for coming out for service anyway when I already pay them $6.95 every month? This guys do what they want and treat their customers like crap because we don't have any other alternatives!
Mike xxxxx
sherman oaks, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Mike xxxxx
sherman oaks, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Mrsaltine
Fargo,North Dakota,
U.S.A.
Sorry for the problems... I honestly do try to provide the best service possible
#2UPDATE Employee
Fri, February 06, 2009
I do agree with the 6.95 charge completely. Ths is charged for a system access fee to the centralized satellite dish. In light of it though, most properties we do service have removed the fee, probably because of its silliness. As for the disconnection, well it is a tough matter really. Because 30 some odd dollars owed is 5-6 months of not paying the contractual fees. As it is, it is a silly fee as I had described above, but it is in the contractual agreement with the property owners. Depending on the property you live at, as I also said, the fee has been removed nowadays. If you do have issues with the system access fee the best way to deal with it is to call the call center and see if it is still required at the property. The only real mandatory fee now is the protection plan which, despite being part of CSS, is a good option. Satellite receivers, as any electronic device, go bad on occasion and it isn't related to anything we sell since directv is the manufacturer of the equipment, but either way, would you rather be charged a small sum every so often or have to pay a large sum if something does happen? Regardless though, despite the service anyone has received in the past we are trying to remedy it as readily as we can. With new properties it can be hard since there can be attenuation in the line and cross signal interference since we us the wiring that is provided in the building and the technicians are doing their best to get everyone reliable service. Regarding the times to send a technician out to a property, well it does definitely vary. CSS is constantly acquiring new contracts with properties to provide service there and the above problems apply with them ex. cabling and signal issues. And with the acquisition of new properties comes more technician scheduling so sometimes their availability can be hindered. But, as I said, we are trying to get everyone up to speed as soon as possible. I am hoping many read this and understand the plight that the CSS call representatives are undergoing because it honestly has been hectic and we honestly do care about getting your services working in our new call center but it takes a bit of work to get out all of the kinks before things work on older systems. But trust me, we do have many customers who experience really good service for a very long time without having to contact us. Peace
