- Report: #418351
Complaint Review: Consolidated Smart Systems - New Hope Minnesota
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Consolidated Smart Systems
9449 Science Center Drive New Hope, 55428 Minnesota, U.S.A.
Phone:
866-954-3434
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Consolidated Smart Systems tries for second time to charge for canceled services. Los Angeles California
We canceled our sevice with Consolidated Smart Systems as we were moving. Consolidated continued to send us bills anyway. After 20 minutes waiting and then speking with billing, they said they had stopped it. I asked for written notice that they had stopped the billing, to keep my credit safe, and they refused.
Almost a year later they sent a bill to the address we no longer reside at, stating that "Effective Immeadiately, Consolidated Smart Systems will be your new television service provider.....etc" and a bill for a few months of service.
After another lengthly wait on phone a person in the billing department said it was an error in their service and would cancel it, but again refused to give any written notice that it had been cancelled, just his verbal.
Anyway, Im making this note as record to use, along with written notices I am sending them, agianst them at a later date if they try to effect my credit and join with anyone seeking damages against Consoldated Smart Systems for similar issues should they occur.
Gdc
marina del rey, California
U.S.A.
Almost a year later they sent a bill to the address we no longer reside at, stating that "Effective Immeadiately, Consolidated Smart Systems will be your new television service provider.....etc" and a bill for a few months of service.
After another lengthly wait on phone a person in the billing department said it was an error in their service and would cancel it, but again refused to give any written notice that it had been cancelled, just his verbal.
Anyway, Im making this note as record to use, along with written notices I am sending them, agianst them at a later date if they try to effect my credit and join with anyone seeking damages against Consoldated Smart Systems for similar issues should they occur.
Gdc
marina del rey, California
U.S.A.
1 Updates & Rebuttals
Mrsaltine
Fargo,North Dakota,
U.S.A.
Sorry for the lack of response
#2UPDATE Employee
Fri, February 06, 2009
Hello, I am just going to try to get things figured out with you so hopefully this will go a little bit smoother for you, hopefully you read this. What you will want to is contact CSS and ask for them to speak with their Billing department regarding this issue. Takign calls for CSS has been a little bit hairy, in November of last year they migrated about 20k accounts over to a new center because they one they had used previously, well by all accounts, sucked. So in light of that, a lot of the accounts on file don't have accurate records or something got lost in the mix sadly. If I could change it I would but that is how it goes. Typically it takes a little bit of time for our billing department to get to the bottom of mischarged accounts because of the immense amount of accounts that were migrated, some of the charges or disconnects didn't migrate over, for whatever reason. I will guarantee though, that at the newest call center we are trying our best to resolve all of the past issues that have occurred with CSS in the past. As for the written agreement goes, well, the software we are provided doesn't give us any sort of agreement. The best option that is available is to request a supervisor to look into the call logs and make sure that the verbal agreement was said. We have a very extensive recorded call history so this is usually no problem. Speaking to a supervisor directly may be a problem but them getting back to you is more definite at the moment. I hope this has helped and if you have any more questions, call us and hopefully you get what you need this time around. I honestly do try my best to help the callers and hope that everything works out, along with the rest of us here.
