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  • Report:  #90494

Complaint Review: Consumer Capital Services - Internet

Reported By:
- Bend, Oregon,
Submitted:
Updated:

Consumer Capital Services
Internet, U.S.A.
Web:
N/A
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I also was offered two credit cards with a $1500 and $2500 limit and a requirement for a bank account. It so happens less than an hour later I was informed my father was dying and I went out of state for two weeks and forgot about it. A few weeks later I discovered an unrecognized electronically generated check number for $149.50 hit my account.

I inquired with my bank & requested a copy of the transaction to see who did this. About 10 days later I got the copy showing that Netchex processed it in payment to Consumer Capital Services. Over the next few days I called Consumer Capital Custoemr Service number (shown on the electronic transaction copy) only to get voice mail stating the mailbox was full.

I went to my bank a couple days later & explained the dilemma to the teller. The teller then noticed there was another pending transaction for that same amount that would debit my account overnight. She got Netchex Customer service on the phone & we both explained it was an unauthorized transaction & that I wanted the money reversed.

Netchex said they'd send me the paperwork, it would arrive in 3 to 4 business days, to complete it and send it back to get my account credited. Two weeks passed & still no paperwork from Netchex and no credit card(s) from Consumer Capital Services - Ten weeks have passed since the original call with the offer and exactly 60 days since the first withdrawal on my account occured.

I called my bank manager & explained the situation stating it's an unauthorized ACH and I wanted my money back. She said to call the bank toll free number to expedite a 'loss prevention' claim. I did this and they said it's not considered an ACH transaction because it shows up as an electronic check and a different set of laws/guidelines apply.

I went to another bank department (Forgery Claims)who said to go to the bank branch, complete the forms & have them faxed to the Forgery Claims Department. I asked if there were any 60 day refund restrictions (even though my first request at the branch was less than 30 days later) and she said 'no, there are no set dates/days for getting a reimbursement.'

I'm on my way there now to file a formal complaint and request the reversal of the withdrawals and the overdraft fee's it caused on my account. I'm out over $400.00 because of this & the way it looks I'm getting run-around from all these institutions. Where are the consumer protection laws on this!?

Brett

Bend, Oregon
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

We are not lawyers.

We are not a collection agency.

We are Consumer Advocates.

...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency

...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.


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