- Report: #1025634
Complaint Review: Consumer Priority Service - Internet Internet
Reported By:
Georje -
Redway, California, Virgin Islands (US)
Submitted:
Updated:
-
Author Not Confirmed
Why?
Consumer Priority Service
1678 McDonald Ave Brooklyn, NY 11230 Internet, 11230 Internet, United States of America
Phone:
Tel: (800) 905-0443 x214
Web:
www.cpscentral.com
Categories:
Business Rating:
(0)
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Consumer Priority Service Scammers won't repair or return my camera , Internet
I sent in my Sony underwater digital camera to be cleaned and some minor repairs before the Consumer Priority Services extended warranty ran out. They sent me an email saying it had been aproved for repairs Jan22nd 2013.
Now it is March 8th and they sent me an email saying i must sign a claims form for $125.00 if I don't sign the claims waver within 15 days I don't get anything. My camera is worth $500.00 is only 3 yrs old and CPS claims it is only worth $125.00. the camera is in good shape but so far they are refusing to retun it to me. I had no idea why they sent me a claims form in the first place so I asked why. They replied parts for your camera are no longer available. i find that very hard to believe on a camera that is only 3 yrs old.
We need to do a class action suit against this company seeing how may complaints on the web there are against CPS. Do not buy one of their extended warranties!
Now it is March 8th and they sent me an email saying i must sign a claims form for $125.00 if I don't sign the claims waver within 15 days I don't get anything. My camera is worth $500.00 is only 3 yrs old and CPS claims it is only worth $125.00. the camera is in good shape but so far they are refusing to retun it to me. I had no idea why they sent me a claims form in the first place so I asked why. They replied parts for your camera are no longer available. i find that very hard to believe on a camera that is only 3 yrs old.
We need to do a class action suit against this company seeing how may complaints on the web there are against CPS. Do not buy one of their extended warranties!
1 Updates & Rebuttals
Elihelps
United States of AmericaResolution
#2UPDATE Employee
Mon, March 11, 2013
Hi, My name is Eli and I am the customer service supervisor for CPS. I read your post and I sincerely apologize for the issue you had with our company. I would appreciate the opportunity to rectify this matter on your behalf. It is our goal to provide you with a world class positive customer service experience. Kindly contact me at your earliest convenience so I can resolve this matter to your satisfaction.
Thank you,
Office (800)-905-0445X218
