- Report: #501238
Complaint Review: Consumer Priority Services - Internet
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Consumer Priority Services
cpscentral.com Internet, United States of America
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Consumer Priority Services CPS Warranty Services CPS refuses to repair or replace a faulty hdmi tv purchased from electrozone.com; eventhough, it's under the 2 year CPS warranty. Internet
In April 2009, I purchased a samsung 46" hdmi tv from Electrozone.com. The refurbished tv was $1400 + $200 for the Cps warranty. The warranty states that any issues with the tv will be repaired by Cps within the 2 years. If there is a major problem that cant be fixed within the tv or costs too much; Cps will replace the tv for free.
After a few months of using the tv, roughly around June 2009, I noticed the hdmi would not work in the tv. I called Cps for service. They had sent two repair guys that said the tv was fine. I then thought it was something else. However, after a few months of my own gruesome investigation and experiments I knew it was the tv. I called Cps again and they sent the same two guys. I attempted to prove to them that the tv hdmi was acting up. They wouldn't listen; told me the tv was fine; and ran out the door. I was stunned! I then asked Cps to send professionals; however, they said they were the only certified professionals in the area. I laughed.
The hdmi is still not working and I have proof the tv is bad. The only problem is proving to them it's bad. I believe the repair guys might work for Cps and is sent to ignore problems; so, Cps does not have to repair the tv. Please any help is appreciated.
